Veronica Gurrola
San Francisco,CA
Summary
Excellent communication skills and a detail oriented professional with over 5 years of experience in risk management. Highly proficient in time management with strong leadership skills and extensive proficiency in sales and customer service
Overview
4
4
years of post-secondary education
10
10
years of professional experience
Work History
Associate Underwriter
Burns & Wilcox
San Antonio, CA
06.2021 - Current
- Evaluate new business submissions and discuss with carriers the best way to provide solutions and competitive pricing.
- Mentored and cross-trained 6+ producers and underwriters.
- Coordinate carrier meetings to deepen relationships and implement plans to increase growth with carriers.
- Organize office team building events 3-4 times a year to increase employee retention and boost morale.
- Perform agency visits 2-3 times per month to discuss new submission opportunities and appetite.
Technical Specialist
Apple
San Antonio, TX
10.2019 - 12.2021
- Stayed informed on new product launches and our advantage against competitors to enhance sales.
- Specialized in troubleshooting hardware/software products to identify issues and perform technical repairs.
- Guided clients in optimizing personal and business apple technology usage, addressing financial obstacles with tailored solutions.
Tax Assembly
Perroti & Carrade
San Rafael, California
01.2021 - 06.2021
- Prepared and filed tax documents for submission to IRS, ensuring accuracy of sensitive data for compliance.
- Communicated with clients the procedures to resolve tax issues and processed confidential documents on a rush basis.
- Communicated with clients the procedures for resolving tax issues and processed confidential documents on a rush basis.
Associate Banker
J.P. Morgan Chase
San Antonio, TX
12.2018 - 10.2019
- Organized and processed 250+ customer transactions receipts daily in fast pace environment while complying with accounting regulations.
- Processeded transactions that included servicing client accounts, accepting loan and safe deposit payments along with cashing checks, balancing cash drawers, handling night deposits, correcting discrepancies.
- Built customer relations and provided the branch increasing credit card applications and account openings.
Front Desk Agent
Chartwell Hospitality
San Antonio, TX
10.2016 - 01.2019
- Processed guest arrivals for a Hilton dual property with over 300 rooms and 20+ different room types under one front desk department that requires fast pace and attentiveness to detail
- Managed communication for customer support and trained employees to enhance service quality
- Understand and execute all Hilton accounting standards ensuring accurate settlement of folios, routing of charges and adjustments
Education
Bachelor of Business Administration -
The University of Texas at San Antonio
09.2017 - 03.2020
Associate of Arts - Business Administration
Northwest Vista College
San Antonio, TX 08.2015 - 05.2017
Skills
- Risk Analysis
- Account Management
- Business Development
- Mentoring & Consulting
- Organizational Skills
- Event coordination
ACTIVITIES AND HONORS
UTSA Spring program, in Beijing & Kunming China Spring – 2019, Career Action Program, UTSA – College of Business Spring – 2018, Boeing Scholarship 2016 – 2017
Timeline
Associate Underwriter
Burns & Wilcox
06.2021 - Current
Tax Assembly
Perroti & Carrade
01.2021 - 06.2021
Technical Specialist
Apple
10.2019 - 12.2021
Associate Banker
J.P. Morgan Chase
12.2018 - 10.2019
Bachelor of Business Administration -
The University of Texas at San Antonio
09.2017 - 03.2020
Front Desk Agent
Chartwell Hospitality
10.2016 - 01.2019
Associate of Arts - Business Administration
Northwest Vista College
08.2015 - 05.2017