Veronica Guzman
Orlando,FL
Summary
Night Auditor with guest services and hospitality experience across restaurants and a major resort, bringing strong customer service, reservation management, and team collaboration skills. Streamlines front-of-house operations, implements digital booking solutions, and coordinates with kitchen and housekeeping to improve throughput and guest satisfaction. Seeks to expand responsibilities in guest relations and operational support while continuing to deliver efficient, welcoming service.
Overview
3
3
years of professional experience
Work History
Crew Member, Guest Services Specialist
DUNKIN DONUTS
Orlando, FL
- Assisted in daily operations, ensuring efficient workflow that led to noticeable gains in order accuracy and speed. Worked closely with team members to maintain cleanliness and organization, contributing to a positive dining experience for patrons. Executed cash handling procedures with precision, achieving financial accuracy while adhering to corporate policies.
Night Auditor/Front Desk Clerk
Marriott International
Orlando, FL
12.2025 - Current
- Hospitality's end-of-day accounting and front desk duties Provided exceptional guest service during night shifts, ensuring all inquiries were handled promptly for a seamless experience.
- Executed detailed end-of-day accounting procedures, enhancing financial accuracy and mitigating discrepancies. Monitored and analyzed daily financial reports, identifying trends to optimize revenue management strategies. Worked closely with security and maintenance teams, addressing guest concerns effectively to maintain a safe environment.
- Promoted hotel amenities during guest interactions, increasing usage rates and contributing to overall guest satisfaction. Provided exceptional service during night shifts, fostering a welcoming atmosphere that enhanced guest experiences and satisfaction.
Night Auditor
Marriott International
ORLANDO LAKE BUENA
08.2025 - 12.2025
- Hospitality's end-of-day accounting and front desk duties
- Provided exceptional guest service during night shifts, ensuring all inquiries were handled promptly for a seamless experience.
- Executed detailed end-of-day accounting procedures, enhancing financial accuracy and mitigating discrepancies. Monitored and analyzed daily financial reports, identifying trends to optimize revenue management strategies. Worked closely with security and maintenance teams, addressing guest concerns effectively to maintain a safe environment.
- Promoted hotel amenities during guest interactions, increasing usage rates and contributing to overall guest satisfaction. Provided exceptional service during night shifts, fostering a welcoming atmosphere that enhanced guest experiences and satisfaction.
Host, Guest Services Specialist (Restaurant Industry)
LANDRY'S
Orlando, FL
02.2024 - 04.2025
- Streamlined seating arrangements to optimize flow during peak hours, significantly reducing wait times for guests. Coordinated with kitchen staff to ensure timely food delivery, improving overall dining experience and operational efficiency. Implemented a digital reservation system, resulting in more accurate bookings and a noticeable increase in table turnover.
Customer Relations Coordinator
IHOP Hospitality
Schaumburg, IL
01.2023 - 11.2023
- Cultivated a welcoming environment for guests, enhancing customer satisfaction and fostering positive dining experiences. Streamlined customer feedback processes, leading to noticeable improvements in service quality and response times. Worked closely with kitchen staff to ensure timely order delivery, strengthening teamwork and operational efficiency. Promoted daily specials to guests, driving increased sales and enhancing overall dining experience.
Guest Services Specialist (Restaurant Industry)
Guest Services
Hoffman, IL
11.2022 - 11.2023
- Provided exceptional customer service, ensuring a welcoming atmosphere that led to repeat visits and positive reviews. Streamlined order processing by implementing a new system, significantly reducing wait times and enhancing guest satisfaction. Worked closely with kitchen staff to ensure accurate and timely food delivery, fostering team synergy and improving service flow. Introduced a feedback system to gather guest insights, leading to menu adjustments that significantly enhanced customer experience.
Education
High School Diploma -
San Jose de Tarbes School
Caracas12-2016
Psychology (Incomplete) - undefined
Andrés Bello Catholic University
Caracas12-2019
Skills
- Customer Service Expert
- Team Collaboration Expert
- Adaptability Expert
- Computer Proficiency Expert
- Office Skills Expert
- Problem-Solving Expert
- Multitasking Expert
- Guest Relations Expert
- Financial Analysis Expert
- Time Management Expert
- English Highly proficient
- Spanish Native
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Night Auditor/Front Desk Clerk
Marriott International
12.2025 - Current
Night Auditor
Marriott International
08.2025 - 12.2025
Host, Guest Services Specialist (Restaurant Industry)
LANDRY'S
02.2024 - 04.2025
Customer Relations Coordinator
IHOP Hospitality
01.2023 - 11.2023
Guest Services Specialist (Restaurant Industry)
Guest Services
11.2022 - 11.2023
Crew Member, Guest Services Specialist
DUNKIN DONUTS
Psychology (Incomplete) - undefined
Andrés Bello Catholic University
High School Diploma -
San Jose de Tarbes School