Veronica Guzman
San Antonio,TX
Summary
Dynamic team leader with extensive experience in warehouse operations and patient care. Proven ability to enhance efficiency and ensure HIPAA compliance, driving seamless patient scheduling and quality management.
Overview
20
20
years of professional experience
Work History
Team Leader
GL Automotive
San Antonio, TX
09.2021 - 11.2024
- Initiated daily setup of robotic machines to ensure operational readiness prior to team arrival.
- Managed team member scheduling for rotational assignments across warehouse areas.
- Supported warehouse operations by executing various tasks as required.
- Conducted quality checks to ensure material compliance with standards.
- Directed operations of a 12-member warehouse team to enhance efficiency and productivity.
- Ensured timely completion of all daily orders.
Chronic Care Management Coordinator
Family Primary Care
San Antonio, TX
01.2020 - 04.2021
- Executed daily outreach to patients, ensuring accurate documentation of information in patient charts.
- Implemented best practices for HIPAA compliance in a remote work environment to safeguard sensitive information.
- Conducted follow-up calls to patients regarding medication adherence and collected blood pressure and glucose readings.
- Monitored patient medication orders from physicians to ensure timely fulfillment.
- Managed patient referral follow-ups and coordinated necessary referral equipment.
Medical Assistant
CommuniCare Health Centers
San Antonio, TX
10.2011 - 07.2018
- Sanitized and organized patient rooms to ensure a safe and welcoming environment.
- Documented and recorded vital signs for patients to ensure accurate health assessments.
- Prepared and assisted during various medical procedures to ensure patient safety and comfort.
- Executed referral completion and conducted follow-up communications to ensure client satisfaction.
- Processed medication orders and refills as prescribed by physicians.
- Organized and managed scheduling of all follow-up appointments.
Front Desk Receptionist
Motel 6 Hotel
San Antonio, TX
01.2005 - 10.2011
- Managed guest check-in and check-out processes to ensure seamless arrivals and departures.
- Facilitated completion of reservations for clients. Assisted in processing cancellation requests efficiently.
- Managed laundry and housekeeping tasks to ensure a clean and organized environment.
- Executed all scheduling requirements and conducted thorough end-of-day night audits.
- Assisted in managing property operations during general manager's absence. Conducted bank runs to ensure timely financial transactions. Supported scheduling and payroll tasks to maintain smooth operations.
- Facilitated operations across multiple locations as required.
Education
High School Diploma -
Brackenridge H.S
San Antonio, TXMedical Assistant
Southern Careers Institute
TXSkills
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- Team motivation
- HIPAA compliance
- Patient scheduling
- Medical terminology knowledge
- Vital sign monitoring
Languages
Spanish
Limited Working
Timeline
Team Leader
GL Automotive
09.2021 - 11.2024
Chronic Care Management Coordinator
Family Primary Care
01.2020 - 04.2021
Medical Assistant
CommuniCare Health Centers
10.2011 - 07.2018
Front Desk Receptionist
Motel 6 Hotel
01.2005 - 10.2011
High School Diploma -
Brackenridge H.S
Medical Assistant
Southern Careers Institute