Veronica Harris
Baltimore
Summary
Results-oriented Management Analyst with a strong focus on data-driven decision-making and a proven track record of enhancing operational effectiveness. Expertise in conducting comprehensive research and analysis to identify key performance indicators and recommend actionable solutions that drive organizational success.
Overview
5
5
years of professional experience
Work History
Management Analyst – Grade 12
Social Security Administration/ NSD Central Office
Woodlawn, MD
09.2022 - Current
- Communicate with Hubs A-E and the Special Review Cadre on the daily basics via email, Skype, and MS teams meetings to collaborate on ways to improve the National Hearings Processing Average.
- Provide training and support to the National Hearing Center managers & Special Review Cadre on CMD reports to help monitor workflow.
- Provide feedback and make recommendations to the senior management officials on strategies to reduce 1000 plus aged cases, bucket cases and scheduling issues.
- Provide expert advice and guidance to ensure Social Security Title XVI and II cases at the hearing level are developed in accordance with legal and regulatory authorities.
- The ability to develop reports, analyze data and identify trends.
- Review and analyze CMD reports to identify processing delays and to improve efficiency within the Hearing Offices to increase service delivery level.
- Work with management to implement best practices to ensure improvement in workflow.
- Prepare reports for senior management officials to present during all managers calls.
- Produce and distribute the weekly reports for the Hearing Offices, to assist with tracking office productivity.
- Develop and maintain relevant information and data for tracking and monitoring purposes. For example, Short Notice Hearing Logs.
Supervisory Case Manager – Grade 11
Social Security Administration / Office of Hearings Operations
Woodlawn, MD
12.2020 - 09.2022
- Respond to a wide range of internal and external inquiries from the public, judicial officials, and Administrative Law Judges.
- Communicate daily through emails and telephone with the support staff, members of management, representatives, claimants, congressional offices and contractors on various concerns and workloads.
- Attend daily meetings with the management team and the Hearing Office Chief Administrative Law Judge.
- Conduct training, develop performance plans and evaluate employees on work performance. Participate in PACS discussion meetings, address concerns with staff on performance and conduct issues.
- Oversee day-to-day Hearing office operations to ensure cases filed under Title II, XVI and XVII of the Social Security Act are processed timely.
- Develop, examine, track and issue guidance on workload assignments to accomplish timely case processing.
- Review DART reports daily, organize and prioritize workload assignments to distribute to employees.
- Prepare monthly office workflow and workload reports for managing office stats.
- Serve as a governing figure for case management duties, and case processing criteria.
- Ability to intercede, when needed to perform all duties of subordinate employees.
Hearing Customer Service Specialist – Grade 9
Social Security Administration / Office of Hearings Operations
Woodlawn, MD
12.2020 - 09.2022
- Provide clerical and technical support of the Administrative Law Judges, in the processing of cases filed under Title II, XVI and XVII of the Social Security Act. Review and analyze a wide variety of medical and legal documentation, record evidence to ensure the Social Security Title XVI and II cases received are developed in accordance with legal and regulatory authorities.
- Communicate daily through emails and telephone with the support staff, claimants, representatives, and contractors regarding various concerns and workloads.
- Assist as a backup for the front desk, answering all incoming calls and greeting and signing in claimants. Communicate daily, face to face or by telephone explaining the Social Security law and the hearing process.
- Process the Pre and Post development of The Social Security Administration Title II and Title XVI case. Manage multiple workload assignments and process overdue developments and to avoid processing delays.
- Schedule Disability cases for hearings in accordance with legal and Regulatory requirements. Coordinates time and date of hearing with claimants, representatives, expert witnesses, and hearing reporters.
- Review and analyze a wide variety of medical and legal documentation, record evidence to ensure the Social Security Title XVI and II cases received are developed in accordance with legal and regulatory authorities.
- Maintain, review, and update a variety of data systems in CPMS and Darts Reports.
- Research and resolve complex, draft decisions and mail copies of decisions to appropriate parties involved in the claim. Prepare Notices of Hearing, and contractor invoices for payment of vocational experts and medical experts.
- Run various workload reports and move cases to their appropriate status to ensure cases are moving towards completion.
- Prep cases on the daily basics to ensure sufficient evidence and records are obtained prior to administrative hearings.
- Examine medical records and update files, to assure medical records are complete.
- Analyze a wide range of medical and legal evidence to assist the administrative law judges in reaching a timely conclusion/decision.
Education
Medical Terminology
Baltimore City Community College
01-2003
High School Diploma - undefined
Dunbar Senior High School
01-1992
Skills
- Client relationship management
- Policy analysis
- Business process improvement
- Business analysis
Timeline
Management Analyst – Grade 12
Social Security Administration/ NSD Central Office
09.2022 - Current
Supervisory Case Manager – Grade 11
Social Security Administration / Office of Hearings Operations
12.2020 - 09.2022
Hearing Customer Service Specialist – Grade 9
Social Security Administration / Office of Hearings Operations
12.2020 - 09.2022
High School Diploma - undefined
Dunbar Senior High School
Medical Terminology
Baltimore City Community College