Summary
Overview
Work History
Education
Skills
Timeline
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Veronica Hendricks

Wadsworth,OH

Summary

Highly motivated and committed Medical Assistant with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

6
6
years of professional experience

Work History

Medical Assistant

Summa Health
01.2023 - Current

Maintained strict adherence to infection control protocols by

  • Obtained client medical history, medication information, symptoms, and allergies.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Proven ability to develop and implement creative solutions to complex problems.
  • Measured patient spirometry.
  • Documented vital signs and health history for patients in clinic and hospital environments.
  • Provided valuable assistance during medical examinations, ensuring proper equipment setup and sterilization procedures were followed.
  • Increased clinic efficiency by maintaining an organized inventory of medical supplies and placing timely orders as needed.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Prepared lab specimens for diagnostic evaluation.
  • Completed EKGs and other tests based on patient presentation in office.
  • Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.

Medical Assistant

Summa Health
09.2021 - 01.2023
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Developed and maintained courteous and effective working relationships.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Self-motivated, with a strong sense of personal responsibility.
  • Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
  • Collected and documented patient medical information such as blood pressure and weight.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.

Medical Assistant

University Hospital - University Health System
05.2018 - 08.2021
  • Aided in accurate diagnoses by performing laboratory tests and preparing specimens for analysis.
  • Liaised with patients and addressed inquiries, appointment requests and billing questions.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Verified patient insurance coverage and collected required co-payments.
  • Obtained and documented patient medical history, vital signs and current complaints at intake.
  • Completed clinical procedures and gathered patient data for interpretation by physician.
  • Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
  • Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
  • Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
  • Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
  • Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.

Education

Diploma - Medical Assisting

Herzing University
Akron, OH
04.2018

Skills

  • Sterile technique
  • Wound Care
  • Electronic Medical Records
  • Appointment Setting
  • Electronic Charting
  • Patient Relations
  • Emergency procedures understanding
  • Medical supply inventory
  • First Aid
  • Administering Medications
  • Laboratory Specimen Collection
  • Clinical Documentation
  • Certified Clinical Medical Assistant
  • Clear Communication
  • Heartsaver CPR AED

Timeline

Medical Assistant

Summa Health
01.2023 - Current

Medical Assistant

Summa Health
09.2021 - 01.2023

Medical Assistant

University Hospital - University Health System
05.2018 - 08.2021

Diploma - Medical Assisting

Herzing University
Veronica Hendricks