Veronica Hernandez
Orange,CA
Summary
Hardworking Individual familiar with setting up new accounts for customers, maintaining security and supporting audits. Excellent organizational, relationship-building and documentation skills. Prepared to offer three years of related experience to a challenging position with room for advancement.
Overview
10
10
years of professional experience
Work History
Associate Banker
JPMorgan Chase Bank
04.2021 - Current
- Engaging with customers by greeting them at the door and making them feel welcomed to the branch
- Helping customers with everyday transactions such as Payments, Deposits, Withdrawers, ect
- Inform customers about other methods to make their transactions easier, and help them become accustomed to our self-service options like Chase Mobile App, Chase.com, and ATMs
- Ensuring financial transactions are completed accurately and efficiently, while complying with all policies, procedure and regulatory and banking requirements.
Security Sergeant lll
Hoag Irvine Hospital
10.2020 - 07.2024
- Security camera audits, submit tickets to engineering or vendors if a camera ceases function
- Submit tickets for the functionality of the hospital common areas as well as other areas
- Answers all incoming calls and dispatches security personnel in an expedient and professional manner
- Morgue: mortuary escorting and signing off on deliveries and releases follow set procedures including fetus, placenta, tissue procurement, organ donation, and cooler unit tracking
- Respond to and document any incidents within the job site, including; fire, medical emergencies and all hospital codes
- Lost & found: managing the inventory, identifying owners, handling storage of patient belongings
- Access control for all Hoag employees, make badges for lost or damaged badges.
- Review and correct incident reports from Security Officers.
- Manage the Officers whereabout as well as manage the functionality of the hospital for all areas to run smoothly and minimize incidents.
- Train new incoming Officers of the hospitals operations.
Security Ambassador
Nordstrom Rack
09.2020 - 04.2021
- Handle cash to safe with cashiers after hours
- Reduce and control loss of inventory through audits, training and Nordstrom education
- Responsible for the end of the day duties such as, closing up the store and activating the alarm
- Operate CCTV, pull footage for external investigations and burn onto a CD for further documentation.
Security Supervisor, Blizzard Ent.
Allied Universal Security Services
12.2014 - 09.2020
- Responded and Documented any incidents within the job site, such as fire, medical emergencies and trespassing; Answer all incoming calls and dispatch security personnel to the location of service
- Worked with Blizzard Ent
- Physical Threat Assessment Center to identify issues and monitor the CCTV
- Managed the security staff, including scheduling and performance evaluations
- Completed a Standard Operating Manual (SOP) for the security team on what-to-do for circumstances that security officers might experience
- Assisted in the pre-screening interview process and new hire training
- Assisted with special security events: BlizzCon (November 2017), Battle Plan (March 2019), and Hearthstone Media Summit (February 2020)
Security Officer, Irvine Company
Fashion Island Hotel
01.2020 - 05.2020
- Document incidents in a timely manner during the shift
- Issue keys to all facility personnel
- Making and Issuing guests' new badges
- Assist guests and VIPs with any access control
- Lock interrogations/Lock set up for hotel rooms.
Education
High School Diploma -
El Modena High School
Orange, CA06.2012
Skills
- Team Management
- Proven track record to identify areas of improvement within security organizations and implement changes
- Experience in development and implementation of staff training programs
- Bilingual Spanish and English
- Proven ability to make informed decisions under pressure
- CPR/First Aid Certified
- Investment strategies
- Portfolio Management
- Teller Support
- Cross-Selling and Partner Referrals
Accomplishments
- Performance Award (Allied Universal Security Services)
- Community Emergency Response Team (CERT) Certified, (City of Anaheim)
- Osha 24 Hour HAZWOPER Training
- IAHSS Basic Training Health Care Security
- FEMA IS-700.B, IS-100.C., IS-200, IS-906, IS-907, IS-360
- NSI Training: Private Sector Security
Timeline
Associate Banker
JPMorgan Chase Bank
04.2021 - Current
Security Sergeant lll
Hoag Irvine Hospital
10.2020 - 07.2024
Security Ambassador
Nordstrom Rack
09.2020 - 04.2021
Security Officer, Irvine Company
Fashion Island Hotel
01.2020 - 05.2020
Security Supervisor, Blizzard Ent.
Allied Universal Security Services
12.2014 - 09.2020
High School Diploma -
El Modena High School
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