Quentin Valiente
Ellicott City,MD
Summary
Successful at excelling in fast-paced, competitive banking environments. Good sales and customer service abilities paired with in-depth knowledge of bank products and services. Proficient in updating accounts, processing transactions and coordinating records.
Overview
7
7
years of professional experience
Work History
Associate Banker
JPMorgan Chase
08.2023 - 08.2024
- Managed escalated phone calls by applying conflict resolutions skills and extensive knowledge of bank policies, products, and services.
- Opened, closed, and updated accounts for customers.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
Assisstant Manager
Timberland
10.2021 - 01.2023
- Manage team members, assign tasks, zones, etc
- Keep stock room organized
- Assist with customer satisfaction
Sales Manager
Angelo's Soccer Corner
01.2019 - 12.2021
- Maintained clean and orderly store to ensure customer satisfaction
- Communicated with many regular/potential customers
- Provided excellent customer service through the use of active listening skills
Stock Lead
True Religion
01.2018 - 12.2019
- Generated articulate daily reports and ensuring the register is balanced at the end of shift
- Achieved companies' sales goals
- Developed relationships with customers
- Managed a team of six to ten employees to ensure they know where items belong in the back
Education
Bachelor of Science - Business Administration
Towson University
12.2021
AA - general studies
Howard Community College
12.2019
Skills
- Communication
- Employee Training
- Technology
- Microsoft Office - Word
- Microsoft Office - Excel
- Microsoft Office - PowerPoint
- Online research tools
- Sales Management
- Team Management
- Assistant Manager Experience
Timeline
Associate Banker
JPMorgan Chase
08.2023 - 08.2024
Assisstant Manager
Timberland
10.2021 - 01.2023
Sales Manager
Angelo's Soccer Corner
01.2019 - 12.2021
Stock Lead
True Religion
01.2018 - 12.2019
AA - general studies
Howard Community College
Bachelor of Science - Business Administration
Towson University
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