LILIANA JIMENEZ LUNA
Plano,TX
Summary
Dynamic banking professional with a proven track record at Chase Bank, excelling in sales strategies and account management. Adept at fostering customer loyalty and training teams, I leverage strong communication and problem-solving skills to drive results and enhance client relationships. Committed to delivering exceptional service and achieving business goals.
Overview
6
6
years of professional experience
Work History
Associate Banker
Chase Bank
Plano, TX
05.2022 - Current
- Met or exceeded sales goals by promoting bank products and services in customer interactions.
- Counted currency, coins and checks received to prepare for deposit or shipment to branch banks or Federal Reserve Bank.
- Trained and coached less experienced team members in procedures, compliance standards and performance strategies.
- Helped customers open and close accounts, apply for loans and make sound financial decisions.
- Established strong relationships with customers to increase customer loyalty.
Sales Associate
Chico's FAS
Plano, TX
06.2019 - 12.2022
- Developed promotional strategies to increase sales volume.
- Collected payments and provided accurate change.
- Maintained up-to-date knowledge of store merchandise and policies.
- Processed returns, exchanges, and refunds in accordance with company policies.
- Answered customer inquiries regarding product features, pricing, and availability.
Education
Business Administration
Southern New Hampshire University
OnlineSkills
- Team building
- Communication
- Calm under pressure
- Problem solving
- Verbal communication
- Account management
- Sales strategies
- Conflict resolution
- Analytical and critical thinking
Languages
Spanish
Native/ Bilingual
Timeline
Associate Banker
Chase Bank
05.2022 - Current
Sales Associate
Chico's FAS
06.2019 - 12.2022
Business Administration
Southern New Hampshire University
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