Veronica Hernandez
Cicero,IL
Summary
Proven leader in retail management, adept at boosting customer satisfaction and streamlining operations at Ross Dress for Less. Excelled in staff supervision and inventory control, enhancing store efficiency and appearance. Skilled in problem-solving and customer service, significantly improving the shopping experience.
Overview
6
6
years of professional experience
Work History
Assistant Store Manager
Ross Dress for Less
03.2023 - Current
- Managed cash registers efficiently, ensuring accurate transactions.
- Managed opening and closing procedures.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
Server
Dulce Mami Cafe
11.2018 - 12.2020
- Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
- Cultivated warm relationships with regular customers.
- Contributed to team success by assisting fellow servers during peak hours, ensuring smooth operations.
- Greeted new customers, discussed specials, and took drink orders.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Managed cash transactions accurately with attention to detail, minimizing discrepancies in daily reports.
Education
High School Diploma -
Morton East High School
Cicero, IL05-2018
Skills
- Problem-solving
- Customer service
- Customer experience
- Customer service and engagement
- Retail operations
- Inventory control
- Store organization
- Attention to detail
- Staff supervision
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Assistant Store Manager
Ross Dress for Less
03.2023 - Current
Server
Dulce Mami Cafe
11.2018 - 12.2020
High School Diploma -
Morton East High School
Similar Profiles
Phylis CovingtonPhylis Covington
Loss Prevention Associate at Ross Dress For DressLoss Prevention Associate at Ross Dress For Dress
Pauline NandinPauline Nandin
Cashier at Ross Dress For LessCashier at Ross Dress For Less
Kylie MitterwaldKylie Mitterwald
Cashier at Ross Dress for Less/DDs DiscountsCashier at Ross Dress for Less/DDs Discounts