VERONICA HERNANDEZ
San Antonio
Summary
Results-driven problem solver with a tech-savvy mindset, strong analytical skills, and a track record of exceeding expectations.
Overview
6
6
years of professional experience
Work History
Client Experience Associate
Anywhere Works
02.2025 - Current
- Increased customer satisfaction by providing exceptional service at all times.
- Managed high call volume while maintaining professionalism and accuracy when gathering client information for appointment bookings.
- Acted as first point of contact and set appointments for prospective clients.
Shopper/Delivery Driver
InstaCart
01.2022 - Current
- Accurately select and deliver groceries efficiently while providing strong communication skills and effective time management to ensure timely deliveries and a positive shopping experience
IT Apprentice
Accenture Federal Services
01.2024 - 03.2024
- Provided strategic consulting, technology implementation, and operational enhancement services
- This involved deploying updated hardware and software, managing shipping and receiving, and offering phone support for troubleshooting
Client Services Manager
Empower Retirement
01.2023 - 07.2023
- Regularly interacted with clients to resolve issues, provide project updates, and manage complaints with timely solutions
- Maintained detailed client files, including contracts and interaction records
Online Banking Specialist
TaskUs
06.2019 - 02.2021
- Responded to customer inquiries about products and services, performed data entry in Salesforce, trained staff on procedures, and assisted customers in preparing necessary documents for transactions
Education
Associate of Science - Computer Science
San Antonio College
San Antonio, TX05-2025
Skills
- Time management
- Attention to detail
- Computer skills
- Strong communication and interpersonal skills
- Adaptable and flexible
- Customer service
Timeline
Client Experience Associate
Anywhere Works
02.2025 - Current
IT Apprentice
Accenture Federal Services
01.2024 - 03.2024
Client Services Manager
Empower Retirement
01.2023 - 07.2023
Shopper/Delivery Driver
InstaCart
01.2022 - Current
Online Banking Specialist
TaskUs
06.2019 - 02.2021
Associate of Science - Computer Science
San Antonio College
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