Veronica Hernandez Diaz
Tampa,FL
Summary
Dynamic and bilingual professional with a proven track record in client relations and administration. Skilled in inventory management and appointment scheduling, I excel in streamlining processes for efficiency. My approach has consistently expanded clientele bases and improved service provision, showcasing a blend of hard and soft skills essential for high-paced environments.
Overview
4
4
years of professional experience
Work History
Secretary's Assistant
M&W Kitchen & Bath Remodeling Corp
Tampa, FL
03.2022 - Current
- Responded to inquiries from callers seeking information.
- Communicated with customers via phone and email to confirm appointments and respond to inquiries.
- Facilitated timely delivery of special projects to meet company objectives and deadlines.
- Liaised between clients and vendors, and maintained effective lines of communication..
Sales Associate
H&M Hennes & Mauritz
Tampa, FL
07.2024 - 02.2025
- Maintained up-to-date knowledge of store merchandise and policies.
- Assisted customers with product selection, sizing and styling.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Learned roles of other departments to provide coverage and keep store operational.
Beauty Technician
Milly's Beauty Salon & Spa
Tampa, FL
02.2021 - 04.2023
- Welcomed customers, and helped determine their needs.
- Handled multiple payment methods securely, minimizing discrepancies, and potential losses.
- Maintained accurate inventory records to ensure adequate supply levels for uninterrupted service provision.
- Streamlined appointment scheduling processes for improved efficiency and reduced wait times.
- Expanded clientele through targeted marketing efforts, and excellent word-of-mouth referrals.
Receptionist
Hillsborough Community College - Dale Mabry Campus
Tampa, FL
10.2021 - 12.2021
- Greeted incoming students and visitors professionally, and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated records.
- Answered the phone promptly and directed incoming calls to the correct offices.
- Kept the reception area clean and neat to give visitors a positive first impression.
Education
Associate of Arts - Architecture
Hillsborough Community College
Tampa, FL05-2025
Skills
- Client Relations
- 3D modeling
- Retail Sales
- Bilingual
- Inventory Management
- Scheduling appointments
- Attention to detail
- Office Administration
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Sales Associate
H&M Hennes & Mauritz
07.2024 - 02.2025
Secretary's Assistant
M&W Kitchen & Bath Remodeling Corp
03.2022 - Current
Receptionist
Hillsborough Community College - Dale Mabry Campus
10.2021 - 12.2021
Beauty Technician
Milly's Beauty Salon & Spa
02.2021 - 04.2023
Associate of Arts - Architecture
Hillsborough Community College