Veronica Hernandez Mendoza
Customer service
Orlando,FL
Summary
Experienced with property sales and client relationship management, ensuring smooth transactions from start to finish. Utilizes market analysis and strategic negotiation to meet client goals. Track record of achieving high client satisfaction through clear communication and personalized service.
Overview
19
19
years of professional experience
Work History
Real Estate Agent
Rio Dorado
03.2022 - 01.2025
- Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
- Negotiated, facilitated, and managed real estate transactions.
- Advertised client properties through websites, social media, and real estate guides.
- Maintained connections with clients to encourage repeat business and referrals.
- Provided exceptional support during the negotiation process, advocating for clients'' best interests at all times.
Inside Sales Coordinator
City Club
01.2020 - 01.2022
- Engaged clients through effective communication and interpersonal skills, which helped to develop lasting relationships.
- Processed customer orders and resolved questions and concerns regarding products, pricing and availability.
- Coordinated with warehouse department to pull products for customers.
- Scheduled customer appointments for sales representatives on road or out of office.
- Prospected continuously for new potential customers and maintained robust conversion rate.
Manager of Operations
Compartamos Banco
01.2009 - 07.2016
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Oversaw facility maintenance activities to ensure optimal performance of equipment and infrastructure elements.
- Successfully managed budgets, consistently meeting financial targets while maintaining high-quality standards.
- Improved customer satisfaction ratings by ensuring prompt resolution of issues and concerns.
- Managed daily operations, ensuring smooth workflow and timely completion of tasks.
- Led team meetings to discuss performance metrics, fostering culture of continuous improvement and accountability.
Instructor de Ingles
Comercial Durango
01.2006 - 01.2008
Education
Auxiliar de Contador y Secretaria -
Academia Comercial Practica
Curso de Contabilidad -
Seattle Central Community College
Skills
- Strong organizational skills
- Excellent teamwork
- Highly professional
- Negotiation
- FLUENT IN (Spanish, English]
Accomplishments
- Supervised team of [33 ] staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Additional Studies
- Seattle Central Community College, Curso de Contabilidad
- Ingles
Personal Information
- Place of Birth: Dgo
- Date of Birth: 10/18/72
- Nationality: Mexicana
Languages
Spanish
Native or Bilingual
English
Full Professional
Leadership
Self-aware and prioritize personal development
Focus on developing others
Encourage strategic thinking, innovation, and action
Ethical and civic minded, passionate about work
Respect, build relationshi.
Timeline
Real Estate Agent
Rio Dorado
03.2022 - 01.2025
Inside Sales Coordinator
City Club
01.2020 - 01.2022
Manager of Operations
Compartamos Banco
01.2009 - 07.2016
Instructor de Ingles
Comercial Durango
01.2006 - 01.2008
Curso de Contabilidad -
Seattle Central Community College
Auxiliar de Contador y Secretaria -
Academia Comercial Practica
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