Veronica Hernandez Mendoza
Publix Bakery
Orlando,FL
2
Languages
18
years of professional experience
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking a proactive approach to identifying and addressing issues, with a focus on optimizing processes and supporting team objectives.
Work History
Bakery Clerk
1 Year 3 Months- Developed strong relationships with regular customers, fostering loyalty and repeat business for the bakery department.
- Resolved customer complaints swiftly to maintain satisfaction and loyalty within the bakery department.
- Collaborated with team members to manage inventory levels and restock products.
- Implemented safety protocols to uphold health standards in food handling and preparation areas.
- Assisted customers with product selections and inquiries, enhancing overall shopping experience.
- Balanced multiple tasks simultaneously during busy periods while still delivering exceptional customer service experiences.
Real Estate Agent
2 Years 10 Months- Negotiated purchase agreements and contracts, ensuring favorable terms for clients while maintaining compliance.
- Facilitated property showings and open houses, enhancing client engagement and satisfaction.
- Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
- Provided exceptional support during the negotiation process, advocating for clients'' best interests at all times.
- Increased property sales by implementing innovative marketing strategies and utilizing social media platforms.
Inside Sales Coordinator
2 Years- Led cross-functional meetings to align goals and strategies among sales, marketing, and inventory management teams.
- Created detailed reports on sales performance metrics to facilitate strategic decision-making by leadership team.
- Increased customer satisfaction by promptly addressing inquiries and providing accurate product information.
- Developed strong relationships with clients, leading to increased repeat business and referrals.
- Scheduled customer appointments for sales representatives on the road or out of the office.
- Supported team members by sharing best practices and knowledge, fostering a collaborative work environment.
Manager on Duty
7 Years 6 Months- Supervised daily operations to comply with bank policies and procedures.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Trained and guided team members to maintain high productivity and performance metrics.
- Assisted in recruiting, hiring and training of team members.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Initiated plans to improve customer relations, quality standards, and service efficiency.
- Proactively identified potential issues within the workplace, taking corrective actions to maintain seamless operations at all times.
Education
Associate of Science - Accounting
Associate of Arts - Auxiliar De Contador
Skills
Customer service
Teamwork and collaboration
Task Prioritization
Time management
Food safety practices
Organizational skills
Multitasking
Adaptability and flexibility
Active listening
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Bakery Clerk
Publix Bakery
05.2025 - CurrentRead More
Real Estate Agent
Rio Dorado Developer
03.2022 - 01.2025Read More
Inside Sales Coordinator
City Club Wholesaler
01.2020 - 01.2022Read More
Manager on Duty
Banco Compartamos
01.2009 - 07.2016Read More
Seattle Central Community College
Associate of Science from Accounting
Read More
Academia Comercial
Associate of Arts from Auxiliar De Contador
Read More