Hi, I’m
Veronica Hirata
Customer and sales rep
West Haven,CT
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
7
years of professional experience
2
Certification
Work History
Pfizer
Lab Technician/ specimen
03.2021 - 04.2022
Job overview
- Verifying accuracy of client and specimen details
- Examining specimens for adequacy and appropriateness
- Capturing client and specimen data electronically
- Sanitizing benchtops
- Labeling and numbering specimens, and preparing aliquots
- Centrifuging specimens
- Disposing of specimens more than seven days old
- Preparing specimens to be sent to a reference laboratory
- Assisting clients and phlebotomists with inquiries pertaining to specimens requirements and test turnaround times
- Complying with applicable laws and regulations, and company procedures and policies
Self Employed Web
Marketing Coordinator
04.2022 - Current
Job overview
- Boosted brand awareness with target customer demographics with social, print and email campaigns.
- Answered general marketing department inquiries by email, phone and mail.
- Composed daily posts for social media and helped build corporate presence on Twitter, Facebook and Instagram.
- Tracked and reported on marketing campaign responses.
- Managed workflow between staff, coordinating documents, planning and creative material distribution.
- Set up, completed and tracked customer surveys for local, regional and national campaigns.
Mecha Uma
Sales Associate
01.2023 - Current
Job overview
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Prepared large cash deposits with zero discrepancies.
- Tracked stock using company inventory management software.
- Completed orders and organized product deliveries to meet customer timetables.
- Maintained records related to sales, returns and inventory availability.
Education
Western Governors UniversitySalt Lake City, UT
Education
Stone Academy
High school diploma from medical
New Britain High School
Skills
- Six Years of Healthcare Experience
- Eight Years Customer Service Experience
- Certifications and Licenses
- Cash Handling Accuracy
- Excellent People Skills
- Market Research
- Sales Trends
- Sales Expertise
- Time Management
- Customer Service
- Teamwork and Collaboration
- Sales Goal Attainment
- Complex Problem-Solving
- Inventory Tracking
- Persuasive Selling
- New Teller Training
- Product Promotion
Certification
AED Certification
CPR Certification
Additional Information
- Willing to relocate: Anywhere
Languages
Japanese
Limited Working
Timeline
Sales Associate
Mecha Uma
01.2023 - Current
Marketing Coordinator
Self Employed Web
04.2022 - Current
Lab Technician/ specimen
Pfizer
03.2021 - 04.2022
Western Governors University
Education
Stone Academy
High school diploma from medical
New Britain High School
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