Veronica Hoyer
Hazen,ND
Summary
Healthcare professional with extensive experience in patient care and staff development. Proficient in electronic health records and conducting comprehensive client assessments. Committed to enhancing service delivery and optimizing team performance through effective strategies. Strong work ethic, adaptability, and exceptional interpersonal skills.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Resident Specialist Supervisor
Summit Counseling
Stanton, North Dakota
08.2024 - 04.2026
- Coordinated care and support services for clients in partnership with therapists.
- Maintained accurate client records using electronic health record systems.
- Conducted intake interviews to gather relevant patient information effectively.
- Trained new employees on procedures, policies, and protocols related to the position.
- Supported budget development for residential facility operations to ensure resource allocation.
Cna/Cma
Knife River Care Center
Beulah, ND
05.2022 - 12.2025
- Provided compassionate care to residents, ensuring comfort and dignity during daily activities.
- Assisted nursing staff with patient assessments and monitoring vital signs.
- Maintained accurate documentation of patient care and progress in electronic health records.
- Trained new staff on caregiving techniques and safety protocols, enhancing team efficiency.
- Administered medications according to prescribed schedules and protocols.
- Monitored residents for side effects and reported changes in health status.
Certified Nursing Assistant
Graham Oaks Care Center
Graham, Texas
09.2021 - 03.2022
- Supported clients in daily living activities to enhance comfort and ensure safety.
- Coordinated with families regarding client needs and care plans to promote understanding and support.
- Monitored client health status and reported changes to healthcare professionals.
- Utilized ventilators and respiratory equipment to maintain optimal client health.
- Worked on Covid Respiratory unit, providing patient care and support.
Data Entry Clerk
Iverify Security
Chanhassen, Minnesota
03.2016 - 02.2020
- Entered and maintained confidential data in secure databases.
- Verified accuracy of data entries against source documents.
- Organized and prioritized workload to meet deadlines consistently.
- Answered calls in our dispatch center for police and Fire departments for commercial clients.
CNA
Knife River Care Center
Beulah, ND
01.2017 - 11.2019
- Provided compassionate care to residents, ensuring comfort and dignity during daily activities.
- Assisted nursing staff in monitoring vital signs and documenting patient progress accurately.
- Implemented infection control protocols, enhancing safety standards within the facility.
- Trained new staff on best practices for resident care and operational procedures.
Certified Nursing Assistant
Knife River Care Center
Beulah, North Dakota
02.2014 - 05.2016
- Assisted patients with daily living activities, including bathing, grooming, and dressing, to promote dignity and independence.
- Monitored patient vital signs and communicated significant changes to nursing personnel to ensure timely interventions.
- Responded promptly to call lights, addressing patient needs to enhance comfort and safety.
- Documented patient progress and care activities in electronic health records.
Education
High School Diploma -
Lakeville High School
Lakeville, MN06-1990
Skills
- Care coordination
- Intake assessment
- Patient care
- Patient monitoring
- Medication administration
- Medication dispensing
- Electronic health records
- HIPAA compliance
- Vital sign monitoring
- Client evaluation
- Staff training
- Budget management
- Adaptability in care scenarios
- Communication skills
- Cart organization
Certification
- CNA - Certified Nurse Assistant Exp 2028
- CMA - Certified Medication Aide Exp 2028
Timeline
Resident Specialist Supervisor
Summit Counseling
08.2024 - 04.2026
Cna/Cma
Knife River Care Center
05.2022 - 12.2025
Certified Nursing Assistant
Graham Oaks Care Center
09.2021 - 03.2022
CNA
Knife River Care Center
01.2017 - 11.2019
Data Entry Clerk
Iverify Security
03.2016 - 02.2020
Certified Nursing Assistant
Knife River Care Center
02.2014 - 05.2016
High School Diploma -
Lakeville High School
Education and Training
other