Danielle Rose
Roosevelt
Summary
Dedicated to continuous personal and professional growth through learning, reflection, and service. Passionate about using creativity, organization, and compassion to support clients through life transitions, while actively giving back through community-focused volunteer initiatives that create meaningful, positive impact.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Resident Support Specialist
Community Housing Innovations Inc.
10.2024 - Current
- Collaborated with other professionals to plan and coordinate care for clients.
- Participated in professional development and training opportunities to enhance clinical skills.
- Assisted clients in identifying community resources and connecting with appropriate services.
- Documented client progress and activities in accordance with agency policies and procedures.
- Assisted clients in developing and setting realistic goals to promote positive change.
Operations Manager
Zen Retreat Spa Inc.
06.2017 - 09.2024
- Provided leadership and direction to staff members to ensure successful completion of projects on time and within budget.
- Established, maintained, and enforced organizational standards of performance, quality, and safety compliance.
- Developed and implemented operational policies and procedures to ensure efficient business operations.
- Safeguarded compliance with applicable legal requirements for smooth operations.
- Hired and onboarded team members to meet immediate and expected demand.
Collections Coordinator
RUI Credit Services
01.2016 - 06.2017
- Monitored customer accounts to detect and follow up on delinquent payments.
- Resolved escalated customer complaints in a professional manner while maintaining compliance standards.
- Verified accuracy of invoices, bills, and other financial documents prior to submission for payment processing.
- Used skip tracing and other techniques to locate debtors.
Education
Associate of Applied Science - Business Administration And Management
Briarcliffe College
Bethpage, NY06.2016
High School Diploma -
Montego Bay High School for Girls
Montego Bay, Jamaica, Jamaica06.2012
Skills
- Critical Thinking
- Assignment Delegation
- Organizational Management
- Interpersonal communication
- Individual counseling
- Resource allocation
- Community outreach
- Recruitment
- Client relationship management
- Care coordination
- Client advocacy
- Problem-solving
Certification
- CPR, first aid & AED , CHI - Jan 2025
Timeline
Resident Support Specialist
Community Housing Innovations Inc.
10.2024 - Current
Operations Manager
Zen Retreat Spa Inc.
06.2017 - 09.2024
Collections Coordinator
RUI Credit Services
01.2016 - 06.2017
High School Diploma -
Montego Bay High School for Girls
Associate of Applied Science - Business Administration And Management
Briarcliffe College