Summary
Overview
Work History
Education
Skills
Timeline
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Savannah Terrel

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

4
4
years of professional experience

Work History

Resident Support Specialist

Dillard University ( Student Hire )
08.2021 - 05.2023
  • Acted as professional liaison between tenants and personnel in management office.
  • Communicated effectively with, residents, and on-site associates.
  • Conducted regular inspections of both interior and exterior of properties for damage.
  • Actively listened to tenants, handled concerns quickly and escalated major issues to supervisor.

Customer Service Manager

Beeleu Boutique
05.2021 - 08.2022
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
  • Responded to customer requests for products, services, and company information.
  • Responded to customer calls and emails to answer questions about products and services.

Sales Associate

Walmart
05.2019 - 05.2021
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Used POS system to enter orders, process payments and issue receipts.

Education

Bachelor of Business - Marketing

Dillard University
New Orleans , La
05.2023

Pleasant Grove High School
Elk Grove, CA
05.2019

Skills

  • Business Development Understanding
  • Customer Relations
  • MS Office
  • Promotions and Marketing Strategies
  • Issue and Conflict Resolution
  • Time Management
  • Active Listening
  • Team Collaboration
  • Emotional Intelligence

Timeline

Resident Support Specialist

Dillard University ( Student Hire )
08.2021 - 05.2023

Customer Service Manager

Beeleu Boutique
05.2021 - 08.2022

Sales Associate

Walmart
05.2019 - 05.2021

Bachelor of Business - Marketing

Dillard University

Pleasant Grove High School

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Savannah Terrel