Veronica Huffman
Edgerton
Summary
Experienced administrative professional prepared for this role with strong background in office management, scheduling, and communication. Skilled in handling multiple tasks efficiently, ensuring smooth operations, and supporting executive teams. Team collaboration and adaptability to changing needs drive consistent achievement of organizational goals. Known for reliability and fostering positive work environment.
Overview
11
11
years of professional experience
Work History
Administrative Assistant
Asplundh Tree Expert, LLC
05.2024 - Current
- Reviewing accuracy and completion of compliance for Job Briefings, Drivers Vehicle Inspection Reports, assure compliance for drivers records including up to date licensing and Med Cards, yearly Motor Vehicle Record checks, assigning certifications at completion of trainings, filing both electronically and paper copies of all compliance records
Patient Access Representative
Olathe Health
09.2023 - 05.2024
- Check patients in and out for their doctors appointments in Cerner, data entry, schedule patients for future appointments in accordance with the doctors availability , answering multi-line phone and routing calls to appropriate nursing staff, call patients for next day for appointment reminders, verify patient demographics and insurance at each appointment, verify all paperwork and signatures are up to date at each appointment, file faxes in correct doctor or nurses files, taking payments for co-pays and/or balances, scan all documents into patients charts after Dr review that are received through fax or mail, addressing patient questions/concerns, setting patients up for the Patient Portal and troubleshooting as needed
Customer Service Rep II-Court Clerk
Edgerton Municipal Court
11.2020 - 09.2023
- All aspects of Customer Service: Handling resident concerns and complaints, data entry, answering multi-line phone and directing calls to appropriate staff member, assisting residents in questions related to their water bill, taking payments, completing invoices needing paid. All aspects related to Municipal Court: Pull citations from DigiTicket to our software, enter citations into our CIC software, gather any information needed for trials and or cases, keep files up to date with most recent case file notes, complete and send subpoenas, prepare warrants for judges review and signature, send FTA letters, attend court to assist the prosecutor and judge with anything they need during court, take payments in person and online for citations. Tyler/Parallels software for both utilities and court.
Patient Access Representative
Olathe Health
01.2015 - 11.2020
- Check patients in and out for their doctors appointments in Cerner, data entry, schedule patients for future appointments, schedule patients for video call appointments in Webex, answering multi-line phone and routing calls to appropriate nursing staff, call patients for next day for appointment reminders, verify patient demographics and insurance at each appointment, verify all paperwork and signatures are up to date at each appointment, file faxes in correct doctor or nurses files, taking payments for co-pays and/or balances, scan all documents into patients charts after Dr review that are received through fax or mail, addressing patient questions/concerns, setting patients up for the Patient Portal and troubleshooting as needed
Education
High School Diploma -
Ottawa High School
Ottawa, KSSkills
- Customer service
- Data entry
- Computer skills
- Office administration
- Microsoft Word
- Time management
- File organization
- Microsoft outlook
- Customer and client relations
- Computer proficiency
- Filing
- Customer relations
- Clerical support
- Critical thinking
- Strong problem solver
- Scheduling
- Documentation and recordkeeping
- Professional communication
- Dedicated team player
- Verbal communication
- Records management
- Professional and mature
Timeline
Administrative Assistant
Asplundh Tree Expert, LLC
05.2024 - Current
Patient Access Representative
Olathe Health
09.2023 - 05.2024
Customer Service Rep II-Court Clerk
Edgerton Municipal Court
11.2020 - 09.2023
Patient Access Representative
Olathe Health
01.2015 - 11.2020
High School Diploma -
Ottawa High School
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