Veronica Hunter
Licensed Insurance Professional
Pennsauken,NJ
Summary
Highly motivated insurance professional with extensive background in the insurance arena. Proven track record of efficiently processing a high volume of claims while ensuring accuracy and compliance. Excellent problem-solving and communication skills with a commitment to providing superior customer service. Highly versed in working with various insurance products and sales of insurance products. Very effective in leading others and achieving overall goals of department needs.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Claims Adjuster
Alacrity
01.2024 - 06.2024
- Negotiated favorable settlements with claimants, attorneys, and other insurance carriers to minimize financial risk for the company.
- Examined claims forms and other records to determine insurance coverage.
- Documented all investigation activity and presented reports to management.
- Verified insurance claims and determined fair amount for settlement.
- Maintained compliance with state regulatory requirements through meticulous documentation and adherence to company policies.
- Researched and analyzed policy contracts to verify proper payment of claims.
- Conducted thorough investigations of complex insurance claims, gathering evidence and analyzing relevant documentation.
WORKERS' COMPENSATION CLAIMS ADJUSTER
TRISTAR
01.2023 - 04.2023
- Conferred with legal counsel on claims requiring litigation
- Corresponded with claimants, witnesses, police, and physicians to determine claim settlement, denial, or review status
- Negotiated claim settlements and recommended litigation when settlement could not be negotiated
- Adjusted reserves and provided reserve recommendations to ensure that reserve activities were consistent with corporate policies
- Resolved complex, severe exposure claims, using high service oriented file handling
- Reviewed to implement sound litigation management and expense control.
- Maintained contact with claimants and attorneys to determine treatment status.
- Delivered exceptional customer service to policyholders by communicating important information and patiently listening to issues.
09.2022 - 01.2023
- Set performance goals for staff members and helped teams meet important deadlines
- Delegated tasks to team members according to individual strengths
- Motivated employees to reach highest professional potential
- Notified employees of policy and procedure changes to promote overall compliance
- Trained new employees on company policies, procedures and work ethics
- Communicated employee, customer and workplace needs to managers
- Taught company procedures to new employees and increased progress by identifying areas of weakness.
CLAIM TEAM LEAD SUPERVISOR CLAIMCONSULTANTGROUP Adjuster SFTotalLoss
02.2022 - 09.2022
- Communicated work goals and deadlines to employees to increase productivity and meet project benchmarks
- Delegated tasks to team members according to project requirements and employee strengths
- Developed and utilized team-building exercises to promote workplace synergy and productivity
- Analyzed performance data to identify areas of improvement
- Suggested changes to standard operational and working practices, providing leadership needed to develop and implement continuous improvements
- Mentored and coached team members to ensure successful performance
- Resolved problems and escalated high-level issues to supervisor within established timeframes.
TEAM LEAD SUPERVISOR
Alacrity
09.2021 - 01.2022
- Auto/ home/ commercial T/L Liability Weather Flood Theft
- Evaluated team member performance regularly, providing guidance for professional growth and development.
- Collaborated with upper management to establish performance goals for the team and develop strategies for achieving them.
- Enhanced team productivity by implementing efficient workflow processes and monitoring daily progress.
- Managed a diverse group of employees to ensure timely completion of projects while maintaining high-quality standards.
- Communicated policy updates and company information through team meetings, huddles and one-on-one development sessions.
Education
May 2006, Compensation and Benefits Claims Inspections, Claims Adjustments Claims Evaluations, Proactive Communication Property Adjusting, Negotiate Settlements Multifactor Analysis - Investigation Documentation Workers Compensation
Liberty University
Skills
- Developed and utilized team-building exercises to promote workplace synergy and productivity
- Claims Investigation specialist
- Analyzed performance data to identify areas of improvement
- Suggested changes to standard operational and working practices, providing leadership needed to develop and implement continuous improvements
References
References available upon request
Additional Information
I am a avid continued learner of the insurance industry. As a staff adjuster who consciously turned into a contract assignment worker, it was my desire and obligation to prove to employers that I had the education, knowledge and experience to effectively handle the claims I was contracted and assigned to handle. Now, after being in the industry for over 10 years as an independent contractor that has worked for several firms, I am constantly sought after for long term assignments to handle big ticket claims.
Certification
- Licensed Property & Casualty Producer
- Licensed Claims Adjuster
- SF Fire Certification
- SF CAT Certification
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Claims Adjuster
Alacrity
01.2024 - 06.2024
WORKERS' COMPENSATION CLAIMS ADJUSTER
TRISTAR
01.2023 - 04.2023
09.2022 - 01.2023
CLAIM TEAM LEAD SUPERVISOR CLAIMCONSULTANTGROUP Adjuster SFTotalLoss
02.2022 - 09.2022
TEAM LEAD SUPERVISOR
Alacrity
09.2021 - 01.2022
May 2006, Compensation and Benefits Claims Inspections, Claims Adjustments Claims Evaluations, Proactive Communication Property Adjusting, Negotiate Settlements Multifactor Analysis - Investigation Documentation Workers Compensation
Liberty University
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