Ensured that all stores met their monthly targets by providing guidance and support as needed.
Mentored team members by demonstrating best practices for sales and customer service.
Improved profit margins by effectively managing expenses, budget and overhead, increasing closings and optimizing product turns to result in a 1.89M profit in December 2023.
Internally promoted successful company staff into leadership positions to drive company growth.
Reviewed resumes and conducted interviews with potential candidates.
Branch Rental Manager
Enterprise Holdings - Rent a Car
New Milford, CT
12.2022 - 10.2023
Ranked top half of company matrix out fo 50 managers.
Developed employees from a 48th rank to a top 10 rank on the matrix.
Growth improvement from -15% to +5%.
Income per car $1607.
Managed a fleet of 90% average daily on the road.
Customer Service Score 6 Month Average of an 88%, 6 points above regional average.
Assistant Branch Manager, May 2022-December 2022, Danbury, CT
Flagship Location, managing and promoting multiple employees.
Income per car $1526 and Operating profits of $419.
5 year high of 375 cars on rent.
Key player in overseeing satelite location as well as one of the largest body shops in the region for account management of the business.
Management Assistant, April 2022-May2022, HPN Westchester, NY
Best of the Best Program running point and strengthening FBO accounts while mentoring and promoting employees.
Customer Service score 4 point positive jump.
Management Trainee, July 2021-April 2022, Mount Kisco, NY
Top 3 Finishes on company matrix for a consecutive 5 months.
Number 1 finish for top insurance rates for 6 months consecutively.
Education
Bachelor of Science - Business Management
Siena College At Loudonville, NY
Albany, NY
05.2021
Cosmetology
Boces of NY
Yorktown Heights, NY
08-2017
Skills
Detail Oriented
Coachable
Self Starter
Excellent Communication
Team Player
Competitive
Leadership Development
Scheduling
Data Collection
Customer Relations
Other Work Experience
Bocesul Hair Co. Spa and Salon | Pleasantville, NY | April 2016 - August 2016