Veronica Jackson
Memphis,TN
Summary
Ambitious Certified Nursing Assistant possessing extensive experience with patient care in medical settings. Strong observational skills combined with excellent patient evaluation abilities. Proven history of cultivating strong patient rapport to provide quality care and patient education.
Overview
35
35
years of professional experience
Work History
Certified Nursing Assistant
Quince Nursing And Rehabilitation Center
03.2004 - Current
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
- Checked patient vitals such as temperature, blood pressure and blood sugar levels.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments and evaluating patient needs.
Lead Cashier
Office Depot Inc
Memphis, TN
11.1998 - 10.2015
- Helped customers complete purchases, locate items and join reward programs.
- Utilized creativity and persuasive techniques to upsell and cross-sell products to customers.
- Evaluated presentation of checkout lanes and kept team members on top of cleaning tasks when necessary.
- Answered customer questions and helped find specific items.
- Managed staffing levels to provide optimal support for cash register operations.
- Processed payments effectively and accurately handled cash, credit, debit and personal check transactions.
- Led cashiers and associates in providing thoughtful customer service.
- Facilitated and logged store opening, closing and shift changes.
- Received and processed customer payments.
- Set and updated employee schedules to fulfill gaps based on expected customer demands.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Trained, mentored and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
Education
High School Diploma -
Booker T. Washington Hight School
715 Lauderdale St. Memphis,TN 38126 05.1983
Skills
- Bedsore Prevention
- Linen Replacements
- Surgical Preparation
- Feeding Assistance
- Electronic Recordkeeping
- Nutrition and Diet
- Fluid Measurement
- Emotional and Social Support
- Vital Signs Collection
- Needs Determination
- Activities of Daily Living (ADL) Support
- Observation Documentation
Timeline
Certified Nursing Assistant
Quince Nursing And Rehabilitation Center
03.2004 - Current
Lead Cashier
Office Depot Inc
11.1998 - 10.2015
High School Diploma -
Booker T. Washington Hight School