Veronica Jiron
Brooklyn,NY
Summary
Dedicated and organized office Administrator with over 3 years of experience in office management , and customer communication. Known for maintaining efficient office operations and providing reliable assistance to management and team members.
Overview
2
2
Languages
7
7
years of professional experience
Work History
Sales Intake Coordinator Specialist
Heart to Heart Home Care Agency
Brooklyn, NY
11.2022 - Current
- Provided excellent customer service to patients, family members, and healthcare providers during the intake process.
- Presented MLTC plan outlining HMOs-to-MLTC-MAP to enable coverage planning and improve benefits.
- Maintained strict confidentiality of patient information, adhering to HIPAA guidelines and company policies.
- Resolved issues related to insurance authorizations or medical necessity quickly, minimizing delays in service provision.
- Developed strong relationships with referral sources, resulting in increased referrals for services provided by the organization.
- Managed scheduling logistics for caregivers, optimizing resource allocation to meet client demands effectively.
- Coordinated day-to-day custodial care support to sustain continuity of care while long-term services are being established.
Bi-lingual English/Spanish Tutor
City As High School
New York, NY
01.2021 - 10.2021
- Tutored students remotely with online platform using live sessions and pre-recorded videos.
- Collaborated with teachers, administrators and parents to determine how best to support student success.
- Conducted one-on-one tutoring sessions, resulting in improved language skills for struggling students.
- Translated English communications into Spanish for parents, detailing student activities and instructional techniques.
Guidance Counselor Assistant, Internship
Studio Institute
New York, NY
06.2019 - 11.2019
- Conduct individual and group therapy sessions under supervision.
- Organized workshop resources and materials to provide student support during crisis situations.
- Maintained positive relationships with students, faculty, and administration.
- Attended training sessions focused on counseling skill development and integration of best-practice knowledge.
- Facilitated group counseling sessions for various topics, such as stress management, conflict resolution, and navigating social situations.
Education
Associate of Arts - Counseling Psychology
Borough of Manhattan Community College
New York, NY02-2023
Skills
- Sales Technique
- Excel data analysis
- Time Management
- Multitasking
- Microsoft Excel functions
- Teamwork & Collaboration
- Strong Communication Skills
Languages
Spanish
Full Professional
English
Full Professional
Timeline
Sales Intake Coordinator Specialist
Heart to Heart Home Care Agency
11.2022 - Current
Bi-lingual English/Spanish Tutor
City As High School
01.2021 - 10.2021
Guidance Counselor Assistant, Internship
Studio Institute
06.2019 - 11.2019
Associate of Arts - Counseling Psychology
Borough of Manhattan Community College