Veronica Jones

• Completed full building and grounds patrols to spot and investigate concerns.
• Assisted visitors and customers to provide directions, answer questions and meet requests.
• Verified each individual's right to enter restricted areas and denied access to unauthorized persons.
• Improved overall safety by enforcing company policies and regulations among employees and visitors alike.

• Maintained detailed records of daily activities, incidents, and other relevant information for accurate reporting and analysis.
• Responded quickly to alarms or calls for assistance, assessing situations accurately and taking appropriate action as needed to ensure public safety.
• Provided exceptional customer service by promptly addressing visitor inquiries while maintaining a secure environment.
• Developed strong relationships with building tenants to encourage open lines of communication regarding potential security concerns.

• Prevented unauthorized access to sensitive areas by maintaining strict adherence to security protocols.
• Expedited response capabilities by effectively coordinating resources during emergencies or crises situations.
• Confronted strangers and either directed to proper area or escorted out of restricted area.
• Contributed to team cohesion and effectiveness with strong communication skills during daily briefings and debriefings.

Enforced Federal and Local Laws, rules and regulations in support of national gallery of art mission. Protecting valuable works of arts and ensure the welfare and safety of all visitors and employees of the National Gallery of Art. Served as stationary post and or patrol high areas and locations that are high risk to theft, vandalism and crimes. Managed quality communication, customer support and product representation forall visitors at the National gallery of art.