Veronica King
Kissimmee,FL
Summary
Decisive professional equipped to handle range of daily operations needs and emergency situations at properties. Ready for any challenge facing business or customers. Adapts quickly to changing needs and expertly resolves conflicts.
Overview
7
7
years of professional experience
Work History
Hotel Manager
Sai Ganesh LLC
Kissimmee
03.2021 - Current
- Analyzed sales data from different channels and identified opportunities for improvement in terms of pricing strategies or promotions.
- Handled guest complaints and offered complimentary services for hardship cases.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
- Coordinated weekly staff schedule to accommodate ongoing and seasonal needs of hotel.
- Inspected hotel rooms and public spaces to determine cleanliness and need for room updates.
Program Coordinator
Attain Inc.
Orlando, Florida
08.2017 - 01.2021
- Maintained accurate records of client attendance, progress notes, medications, and incident reports.
- Performed daily assessments of client behavior changes or physical health status.
- Provided direct supervision and support for staff members to ensure compliance with established policies and procedures.
- Provided hands-on and proactive leadership to community services staff.
- Ensured that all necessary safety protocols were followed while providing care in the home environment.
- Initiated positive relationships with residents, staff and other individuals by being respectful, actively listening, and asking appropriate questions.
- Developed, implemented, and monitored individual service plans to ensure that the clients received quality care.
- Reported, investigated and followed up on abuse and neglect cases.
Education
Medical Assistant - Medical Technology
Florida Technical College
Kissimmee, FL06-2015
High School Diploma -
Penn Foster Career School
Scranton, PA06-2014
Skills
- Guest experience
- Guest accommodations
- Staff scheduling
- Reporting
- Outstanding communication skills
- Reservations management
- Cash handling
- Regulatory compliance
- Guest complaint resolution
- Employee scheduling
Timeline
Hotel Manager
Sai Ganesh LLC
03.2021 - Current
Program Coordinator
Attain Inc.
08.2017 - 01.2021
Medical Assistant - Medical Technology
Florida Technical College
High School Diploma -
Penn Foster Career School
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