Summary
Overview
Work History
Education
Skills
Timeline
Generic
Veronica King

Veronica King

Kissimmee,FL

Summary

Decisive professional equipped to handle range of daily operations needs and emergency situations at properties. Ready for any challenge facing business or customers. Adapts quickly to changing needs and expertly resolves conflicts.

Overview

7
7
years of professional experience

Work History

Hotel Manager

Sai Ganesh LLC
Kissimmee
03.2021 - Current
  • Analyzed sales data from different channels and identified opportunities for improvement in terms of pricing strategies or promotions.
  • Handled guest complaints and offered complimentary services for hardship cases.
  • Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
  • Coordinated weekly staff schedule to accommodate ongoing and seasonal needs of hotel.
  • Inspected hotel rooms and public spaces to determine cleanliness and need for room updates.

Program Coordinator

Attain Inc.
Orlando, Florida
08.2017 - 01.2021
  • Maintained accurate records of client attendance, progress notes, medications, and incident reports.
  • Performed daily assessments of client behavior changes or physical health status.
  • Provided direct supervision and support for staff members to ensure compliance with established policies and procedures.
  • Provided hands-on and proactive leadership to community services staff.
  • Ensured that all necessary safety protocols were followed while providing care in the home environment.
  • Initiated positive relationships with residents, staff and other individuals by being respectful, actively listening, and asking appropriate questions.
  • Developed, implemented, and monitored individual service plans to ensure that the clients received quality care.
  • Reported, investigated and followed up on abuse and neglect cases.

Education

Medical Assistant - Medical Technology

Florida Technical College
Kissimmee, FL
06-2015

High School Diploma -

Penn Foster Career School
Scranton, PA
06-2014

Skills

  • Guest experience
  • Guest accommodations
  • Staff scheduling
  • Reporting
  • Outstanding communication skills
  • Reservations management
  • Cash handling
  • Regulatory compliance
  • Guest complaint resolution
  • Employee scheduling

Timeline

Hotel Manager

Sai Ganesh LLC
03.2021 - Current

Program Coordinator

Attain Inc.
08.2017 - 01.2021

Medical Assistant - Medical Technology

Florida Technical College

High School Diploma -

Penn Foster Career School

Similar Profiles

CREATE PROFILE
Veronica King