Veronica Krencisz

•Led a high-performing team to drive customer engagement through personalized service, sales, credit, and loyalty programs, consistently enhancing the overall shopping experience.

•Coached and developed team members in real-time to optimize customer interactions, resolve issues, and close sales.

•Executed visual merchandising and floor set strategies in line with brand and company standards, identifying opportunities for replenishment and recovery.

•Ensured operational excellence by analyzing business trends, building sales-driven schedules, and maintaining compliance with company policies and employment laws.

•Managed inventory, pricing, shrinkage, and backroom operations including DMTO, RTV, and RTW processes to company standards.

•Drove sales and cross-shop traffic through planning and execution of company events in collaboration with store leadership.

•Built a positive team culture by leading hiring, onboarding, and training efforts; partnered with beauty trainers to ensure continuous brand and product education.

•Conducted performance reviews, addressed concerns, and ensured strong bench strength by recruiting internal and external talent.

•Helped train new to position Beauty Managers in the district.

•In 2023 I led the transformation of Sephora Inside Jcpenney into Jcpenney Beauty completing the renovation in 1 month. Managing the contractors, cleaning, merchandising, operations, and education that came with it.

•Led district education as an education captain in collaboration with our beauty field trainer.

•Helped facilitate and lead district calls/meetings from time to time.

• As beauty advisor I demonstrate excellent customer service on a daily bases. I enthusiastically assist customers with a wide variety of products, including makeup, skincare, hair care, and fragrance needs. Another responsibility is to drive sales, credit applications, and client loyalty to make our weekly and monthly goals. We take on many roles within the store. For example I have participated and lead in many operational processes including brand updates, animations, retrofit, price execution, stock ledger, MTOs and more. As well as maintaining cleanliness and visual standards in all worlds. Lastly I have demonstrated exceptional leadership skills including, training and coaching other associates to set them up for success.