Summary
Overview
Work History
Education
Skills
Timeline
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VERONICA LEWIS

Woodridge,IL

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

6
6
years of professional experience

Work History

Project Coordinator

Comcast
Naperville, IL
07.2021 - Current
  • Provide ongoing site updates hourly and adhere to client established deadlines
  • Ensure field resources are on time and prepared by completing confirmation/ preparation phone calls to technicians
  • Maintain monthly metrics/ goals
  • Coordinates purchase and delivery of necessary materials needed to complete work at each location and all other assigned responsibilities.
  • Kept projects on schedule by managing deadlines and adjusting workflows.
  • Liaised between departments to facilitate communication and keep appropriate parties updated on project developments.
  • Built strong relationships with internal and external stakeholders and devised strategies, initiatives and events promoting products and services.
  • Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.

Tier 2 Customer Service Representative

Best Buy
Remote , IL
05.2018 - 04.2022
  • Assisted customers in identifying issues and explained solutions to restore service and functionality.
  • Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
  • Offered troubleshooting of connectivity issues across networks such as Wi-Fi, cellular and Televisions.
  • Resolved escalated issues by serving as subject matter expert on wide-ranging issues.
  • Managed high levels of call flow and responded to technical support needs.

Collections Specialist

JPMorgan Chase
Elgin, IL
01.2019 - 05.2020
  • Negotiated to collect balance in full.
  • Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
  • Processed payments and applied to customer balances.
  • Achieved performance goals on consistent basis.
  • Maintained high volume of calls and met demands of busy and productive group.
  • Researched accounts and completed due diligence to resolve collection problems.
  • Used probing techniques to determine debtors' reasons for delinquency.
  • Monitored accounts for compliance with established payment plans and flagged non-compliances.
  • Handled over 100 outbound and inbound calls daily with goal of collecting owed debt.

Education

High School Diploma -

Proviso East High School
Maywood IL
05.2006

Skills

  • Continuous Improvements
  • Customer Service
  • Microsoft Office
  • Time Management
  • Critical Thinking
  • Project Organization

Timeline

Project Coordinator

Comcast
07.2021 - Current

Collections Specialist

JPMorgan Chase
01.2019 - 05.2020

Tier 2 Customer Service Representative

Best Buy
05.2018 - 04.2022

High School Diploma -

Proviso East High School

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VERONICA LEWIS