Xtylyn Seely
Midvale,UT
Summary
Talented professional with experience in generating reports, maintaining confidentiality. Excellent at following instruction. Ability to learn quickly and a valuable team player.
Overview
13
13
years of professional experience
Work History
Project Coordinator
Exela Technologies
Salt Lake City, UT
10.2020 - Current
- Kept track of emails to ensure responded to in timely matter.
- Quality checked scans of checks to make sure done correctly.
- Used Sharepoint to fix issues raised by clients.
- Processed certified mail for scanning.
- Data entered check information to send to client.
Fabrication Specialist
Otto Bock/Spherion Staffing
Salt Lake City, UT
09.2018 - 10.2018
- Data entered orders of liners for prosthetics.
- Took inbound calls answering questions and inputting liner orders.
- Took photos of casts and logged them into computer.
- Other duties as assigned.
Fraud Investigation Specialist
Wells Fargo/Aerotek
Salt Lake City, UT
03.2018 - 08.2018
- Took inbound calls inputting fraud investigations of fraud that occurred on customers credit cards.
- Used many internal computer systems to start investigations.
Customer Service Representative
MMC Group
Sandy, UT
10.2017 - 02.2018
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Met customer call guidelines for service levels, handle time and productivity.
- Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
Customer Service Associate
UPS
Salt Lake City, UT
07.2007 - 07.2017
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Improved customer satisfaction ratings by addressing issues and fostering timely resolution.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Answered constant flow of customer calls with minimal wait times.
- Provided primary customer support to internal and external customers.
Education
Associate of Science - Criminal Justice
Salt Lake Community College
Salt Lake City, UTAssociate of Science - Sociology
Salt Lake Community College
Salt Lake City, UTSkills
- Time Management
- Attention to Detail
- Customer Service
- Task Prioritization
- Quality Assurance
- Microsoft Office
- Good Judgment
- Critical Thinking
- Adaptable and Flexible
- Continuous Improvements
- Verbal and Written Communication
Activities
- On Student Senate at SLCC
- Attended week long seminar called LeaderShape
- Worked on the Drug and Alcohol Education Program at SLCC
- On Outreach Ministry at church
Timeline
Project Coordinator
Exela Technologies
10.2020 - Current
Fabrication Specialist
Otto Bock/Spherion Staffing
09.2018 - 10.2018
Fraud Investigation Specialist
Wells Fargo/Aerotek
03.2018 - 08.2018
Customer Service Representative
MMC Group
10.2017 - 02.2018
Customer Service Associate
UPS
07.2007 - 07.2017
Associate of Science - Criminal Justice
Salt Lake Community College
Associate of Science - Sociology
Salt Lake Community College
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