Veronica Liszka
San Bernardino,CA
Summary
Administrative professional with excellent customer service and communication skills. Has the ability to oversee a wide variety of essential functions in a bustling business. Highly organized, with strengths in prioritizing tasks and managing deadlines. Dedicated employee seeking an opportunity to expand skills.
Overview
19
19
years of professional experience
Work History
Administrative Assistant
Martinell's Heating And Air Conditioning
Colton, CA
01.2023 - Current
- Daily use of excellent customer service and communication skills.
- Answer phone calls and email inquiries.
- Prepare and send invoices.
- Manage customer accounts and payments.
- Data entry, scanning, sorting, and filing.
- Track income and expenses using Intuit QuickBooks.
- Daily use of Microsoft Word, Excel and Intuit Quickbooks.
- Manage and processes all monthly office bills.
Supervisor, Bartender, Server
Outback Steakhouse
San Bernardino, CA
10.2006 - 11.2022
- Practiced excellent customer service and communication skills.
- Excelled in multitasking by serving a high volume of customers.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Mixed and served alcoholic beverages for patrons by following standard recipes and procedures.
- Exercised teamwork skills to execute nightly sales goals and customer satisfaction.
- Trained, mentored, and evaluated employees to become servers and bartenders.
- Assisted the management by overseeing efficient restaurant operations.
- Practiced conflict management skills by resolving problems or concerns of customers and employees.
- Balanced cash registers and deposited the restaurant's earnings in a safe.
- Recorded financial reports are used to monitor and forecast budget trends.
- Responsible for emailing all financial and labor reports to corporate.
Education
High School Diploma -
Cajon High School
San Bernardino, CASkills
- Excellent customer service
- Excellent teamwork skills
- Communication skills
- Organization skills
- Cash handling
- Workflow planning
- Data entry
- Invoicing and billing
- Multi-line phone systems
- Microsoft Word
- Excel
- QuickBooks
Timeline
Administrative Assistant
Martinell's Heating And Air Conditioning
01.2023 - Current
Supervisor, Bartender, Server
Outback Steakhouse
10.2006 - 11.2022
High School Diploma -
Cajon High School