Veronica Lloyd
Oxford
Summary
Detail-oriented professional with extensive experience in fast-paced cleaning environments, including 3 years of hotel housekeeping and specialized work as a traveling maid. Adept at following strict hygiene and safety protocols to maintain professional standards. Committed to excellence in sanitation, linen management, and public area maintenance. Seeking to leverage a strong work ethic and hospitality background as a Housekeeper for RMC, contributing to the facility’s mission of providing a clean and welcoming healing environment
Overview
9
9
years of professional experience
1
1
Certification
Work History
Breakfast Attendant (Weekends Only)
Home2 Suites By Hilton
02.2026 - Current
- Food Safety & Hygiene: Adhere to federal and state health and sanitation policies for food preparation and service areas.
- Customer Interaction: Greet guests and provide high-quality service, demonstrating strong communication skills in a fast-paced environment.
- Sanitation Management: Sanitize tables, chairs, and buffet lines throughout the shift and perform heavy cleaning of the kitchen area post-service.
Guest Service Agent/Housekeeper
Extended Stay America
09.2022 - 12.2022
- Full-Service Maintenance: Performed weekly full-service cleaning for long-term guests, including dusting, vacuuming, changing linens, and replenishing essential supplies.
- Safety Protocols: Strictly followed safety guidelines, such as using "wet floor" signage and properly handling toxic or caustic cleaning chemicals.
- Public Area Care: Maintained the cleanliness of common areas, including the lobby, stairwells, and guest laundry facilities, to ensure a professional facility appearance.
Traveling Maid
Atlanta Green Maids
05.2022 - 08.2022
- Residential Expertise: Provided thorough residential cleaning services across various locations, ensuring high levels of client satisfaction through meticulous attention to detail.
- Green Cleaning: Used specialized eco-friendly cleaning equipment and disinfectants to maintain healthy home environments.
- Independent Management: Managed a traveling schedule and supply inventory independently while maintaining strict punctuality and professional service standards.
Housekeeper
Woodspring Suites
05.2019 - 11.2021
- Standardized Sanitation: Cleaned and sanitized guest rooms, kitchens, and bathrooms according to rigorous extended-stay standards.
- Deep Cleaning: Performed comprehensive "checkout cleans," including disinfecting all high-touch surfaces, cleaning appliances, and treating rooms with specialized chemicals to eliminate odors and germs.
- Linen Management: Managed house laundry by sorting, washing, drying, and folding company linens and terry to maintain high hygiene standards.
- Hazard Reporting: Conducted daily inspections to identify and report maintenance issues or safety hazards to management.
Research Participant
Cloud Research
10.2024 - Current
- Complete studies for researchers across the country and sometimes other countries
- Be invited by researchers upon a successful completion study to another one they are launching in a month
- Achieved a high quality score by maintaining a strong approval rating
- Provide researchers with high quality data
- Have positive, professional interactions with researchers
- Stay focused, engaged, and avoid distractions during projects
Remote AI Writing Evaluator
Outlier
05.2024 - 01.2025
- Rank a series of responses that were produced by an AI model and assess whether a piece of text is factually accurate or not.
- Prepare clear, concise reports summarizing results of AI responses.
- Maintain confidentiality of sensitive information collected during evaluations as required by law or policy.
- Determine grade of task and approved or rejected task while adhering to company's guidelines and protocols.
Delivery Driver
DoorDash and Instacart
01.2023 - 03.2024
- Used handheld device to scan orders, obtain route information and navigate.
- Followed scanning, tracking and documentation procedures to avoid errors.
- Navigated throughout the DoorDash and Instacart app proficiently and troubleshoot any errors within the app.
- Collaborated with other drivers to discuss challenges and share best practices for improving efficiency in future deliveries.
Customer Service Manager
Walmart Superstore
01.2017 - 03.2019
- Accompanied high volumes of customers in a fast-paced environment offering a variety of services while maintaining inventory and cleanliness of storefront.
- Integrate with co-workers using active listening and problem-solving techniques to determine and respond to security needs.
- Consulted with management to develop scheduling for staffing, resources, and technology needs related to customer service operations.
Education
Business Management -
Jacksonville State University
Jacksonville, AL04-2014
Skills
- Continuous Improvement
- Emotional intelligence
- Information Technology
- Problem Solving
- Teamwork and Collaboration
- Property Management System (PMS)
- Creative Writing
- Customer Service
- Empathy
Websites
Certification
- Travel Agent & Consultant Training, Alison, 12/2023
- The Bits & Bytes of Computer Networking, Coursera, 03/2023
- Technical Support Fundamentals, Coursera, 02/2023
- Sabre GDS Training, Sabre GDS Course, 12/2023
LANGUAGE
English - Native
Spanish - Conversational
WEBSITE, PORTFOLIO AND PROFILES
linkedin.com/veronica-lloyd87
Timeline
Breakfast Attendant (Weekends Only)
Home2 Suites By Hilton
02.2026 - Current
Research Participant
Cloud Research
10.2024 - Current
Remote AI Writing Evaluator
Outlier
05.2024 - 01.2025
Delivery Driver
DoorDash and Instacart
01.2023 - 03.2024
Guest Service Agent/Housekeeper
Extended Stay America
09.2022 - 12.2022
Traveling Maid
Atlanta Green Maids
05.2022 - 08.2022
Housekeeper
Woodspring Suites
05.2019 - 11.2021
Customer Service Manager
Walmart Superstore
01.2017 - 03.2019
Business Management -
Jacksonville State University