VERONICA LOPEZ
Miami,USA
Summary
Excel in resolving challenges and analyzing problems to identify significant factors and recognizing solutions. Proficient computer skills in MS Office Suite and other applications or systems including Electronic Medical Records (EMR) software, Cerner, Healthcare Management Systems and Razor Insights. All scripts, MEDHOST, McKesson, and QuickBooks Pro. Dedicated and technically skilled healthcare professional with an administrative support skill set developed through experience as an Orthopedic Specialist, Medical Technician, and Medical Assistant.
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Medical Center specializing in age management, functional medicine, and hormone therapy
NuLife Institute
Miami, FL
01.2023 - 01.2025
- Clinical & Phlebotomy Responsibilities
- Performed venipuncture and advanced phlebotomy procedures, including routine blood draws and therapeutic phlebotomy for patients with elevated hematocrit, red cell counts, or iron levels.
- Conducted patient intake, rooming, and vital signs including blood pressure, weight, and health screening
- Communicated patient assessments clearly and accurately to providers prior to treatment.
- Assisted physicians during in office procedures including PRP (platelet rich plasma) injections for hair restoration and facial rejuvenation
- Hormone related procedures
- Specialized injections and regenerative therapies
- Prepared all treatment rooms ensuring sterile technique and correct supplies for each patient procedure.
- IV Therapy & Injection Experience
- Administered vitamin IV therapy infusions following established medical protocols
- Delivered intramuscular injections including testosterone therapy
- Administered subcutaneous injections such as semaglutide for medical weight loss.
- Monitored patients before, during and after treatment to ensure safety and comfort
- Laboratory & Documentation Support
- Accurately entered patient data, lab, results, medications and treatment into the electronic medical record (EMR) system
- Maintained precise documentation to support continuity of care and compliance standards.
- Verified physician orders and ensured all laboratory specimens were properly labeled and processed.
- Operational & Supervisory Support
- Served as the primary clinical support to the physicians, assisting with all procedures and daily operations.
- Ensured all patient medication, vitamins, and treatment protocols were prepared and administered correctly
- Maintained accountability of medical supplies, medication, and inventory counts.
- Coordinated patient flow to minimize wait times and optimize clinic efficiency
- Answered incoming phone calls and assisted patient with scheduling, instructions, and follow up questions.
- Ensured all clinic protocols, safety standard, and procedures were consistently followed
- Supervisor: Jonathan Luquis
Medical Assistant/ Phlebotomist
Nuceria Health
Miami, FL
11.2021 - 01.2023
- Key Responsibilities & Achievements
- Performed venipuncture and specimen collection for adults and oncology patients, ensuring proper patient identification, infection control, and specimen handling in compliance with clinical protocols.
- Initiated and maintained intravenous (IV) therapy, including vitamin infusions, hydrations therapy, glutathione, weight loss, IVs, and wellness treatments, following physician directed treatment plans.
- Administer intramuscular and subcutaneous injections, including testosterone, vitamin B12, and other prescribed medication, while monitoring patients for adverse reactions.
- Provided clinical support to oncology patients delivering IV therapy to improve hydration energy levels, and overall wellness with a strong focus on compassionate patient care.
- Maintained accurate medical documentation including vital signs, treatment notes, medication logs, and patient progress in electronic medical records.
- Conducted patient education on treatment plans, supplements, and wellness programs to support adherence and positive clinical outcomes.
- Assisted with inventory management, preparation of IV supplies, and adherence to sterile technique and safety standards.
- Patient Engagement & Program Coordination
- Managed high volume inbound and outbound patient calls, scheduling appointments and coordinating follow up care.
- Maintained a structure patient outreach call list, proactively contacting inactive patients to encourage continuity of care and program compliance.
- Delivered individualized recommendations aligned with provider treatment plans to support patient re-engagement.
- Sales & performance Achievements
- Recognized as top performing sales associates within the wellness center through consistent achievement of monthly revenue goals.
- Successful sold wellness programs including: IV vitamin therapy packages, Semaglutide weight loss programs, supplement regimens, peptides
- Demonstrated strong communication skill by effectively explaining clinical benefits while maintaining ethical, patient centered care standards.
- Supervisor: Sammy Fonte
Medical Technician - Phlebotomist
Baptist Hospital
09.2016 - 12.2020
- MEDICAL SUPPORT Performed examinations on patients to diagnosis injuries or disease according to symptoms. Monitored patients for side effects or adverse reactions. Ordered medical labs, took vitals, and administered medication or injections as needed. Performed and recorded a variety of advanced specialized treatments. Exercised careful work habits and caution to assure a safe environment for patients. Entered information into xxxx the computerized patient record system. Recorded treatment finding, and progress in electronic patient record. Identified patients and their personal information using their ID, documents or other identification document. Provided education to patients on the proper sample techniques. Completed clinical reminders and health screenings. Cleaned reusable medical equipment and maintained a neat and orderly patient care environment. Instructed patients and family members on the need to continue procedures for proper health care. Completed in head-to-toe health assessments to report patient status or progress. Prepared medical instruments for medical treatment or procedures. Assisted and positioned patients for examination and treatment. Monitored and comply with all State and Federal requirements, including blood borne pathogens, hazardous materials, infection control, and fire safety. Follows procedures for patient identification, sample procurement, and specimen labeling. Utilized personal protection equipment (PPE) to ensure proper specimen collection. Maintained patient confidentiality and called patients to follow up as needed. Determine the right venipuncture method based on patient age and health. Performed venipuncture specimen collections from patients. Performed laboratory testing and examinations to prepare reports or findings. Completed various types of testing to include chemical, microbiologic, hematologic and blood banking, assisted with blood transfusions POLICIES AND PROCEDURES Followed laboratory procedures for collecting specimens in the appropriate container. Labeled samples correctly and delivered them to the lab for testing. Monitored the temperatures and physical conditions for stored samples to ensure specimen maintained the physiologic state. Maintained supplies for all blood and specimen collection procedures. Prepared testing samples to include labeling, centrifugation, and decanting. Performed diagnostic procedures such as bleeding time, occult blood, urine dipstick, pregnancy test, and finger stick glucose test. Performed sterilization and packaging on the reusable items. Identified and responded to distressed patients to include fainting, nausea, vomiting, and convulsions. Selected the appropriate phlebotomy materials such as the appropriate size of needle, syringe, butterfly, vacutainer, and lancet. Followed all procedures and policies on steeps needed for biological laboratory testing and examinations.
- Supervisor: Betty Yanes
- Salary: $42,640
- Hours: 40 hrs per week
Orthopedic Specialist
Kendall Regional Hospital
Miami, FL
03.2013 - 08.2016
- MEDICAL SUPPORT Performed reports and records measurements, such as vital signs, chief complaint, pain score, medical history, intake and output, weight and other parameters. Recorded patient observations and care provided in the computerized patient care record or alternative documentation. Administered oxygen, IV fluids, steroid injections, and prescribed medications. Assisted with lacerations, minor surgical procedures, change dressing, suture removal as directed. Contribute to patient's well-being by providing assistance with physical comfort and a clean and safe environment. Applied appropriate principles of body mechanics and patient safety in assisting patients with movement, positioning, wound care, ambulation and transportation. Administered prescribed medications, began intravenous fluids, refilled prescriptions, and noted times and amounts on patient charts. Applied principles of infection control when performing direct and indirect patient care assignments and in maintaining a safe patient care environment. Ensured complete and accurate registration of patient’s demographic and current insurance information. Retrieved individual medical records from the digital system to scheduled appointment, walk-in patients, hospital staff use, and for clinic personnel who need records for unscheduled or urgent appointments. Responsible for the validation and auditing of potential third party insurance claims for release. Performed basic eligibility, co-pays and preauthorization requirements for specific insurance. Utilize automated systems and programs to create, edit, enter, or retrieve patient dental and insurance data. Collected blood samples by venipuncture and PT/INR capillary from patients of all age’s groups. Performed urine drugs screens collections and DNA collections, prepared laboratory specimens, centrifuge and Aliquots samples for the different departments to including LabCorp and Quest Diagnostics. Performed EKG's and explained treatment electronically through EClinics. Proficient in utilizing the following automated systems Eclinical Works, Miditech, and Centricity. Provided comprehensive care to orthopedic patients based on the physician’s orders, the care plan, and the physical, mental and emotional needs of the patients. Assessed patient health problems and addressed patient needs. ADMINISTRATIVE SUPPORT Collected the HPI (History Present Illness) and transcribe notes for each Doctor within the clinic. Maintained medical records and administered care to the ill, injured, or disabled patients. Advised patients on health maintenance and disease prevention or provide case management. Provided health care, first aid, immunizations and assistance in convalescence and rehabilitation. Provided education to patients, and family members. Assessed records and reported symptoms or changes of patient conditions utilizing xxxx electronic health record system. Monitored all aspects of client care including physical activity. Modified client treatment plans as indicated by patients’ responses and conditions. Maintained accurate, detailed reports and client records. Consulted and coordinated with health care team members to assess, plan, implement, and evaluate patient care plans. Direct or coordinate infection control programs, advising and consulting with specified personnel about necessary precautions. Developed and implemented health programs in conjunction with community agencies. Provided health services for patients seeking access to orthopedic health services. Discussed results with referring provider and communicated lab results to patient or caregiver. Monitored telephone calls and identified potential emergencies. Coordinated patient care with other facilities and agencies. Provided direct orthopedic care to individuals and groups of patients in accordance with the policies of the xxxxx. Assessed, planned, implemented, and coordinated the needs and care of patients with acute or chronic mental illness.
- Supervisor: john Doe (xxx) xxx-xxxx
- Salary: $35,360
- Hours: 40 hrs per week
Health Information Management Administrator
Baptist Health South Florida
Miami Beach, FL
09.2015 - 06.2016
- PROGRAM MANAGEMENT Established helpful relationships with patients and others, interacted in a courteous manner and explained patient care. Provided support duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment. Completed and submitted clinical documentation in accordance with agency guidelines. Scheduled, canceled, and re-schedule scheduling patient's appointments or consults. Entered no-show information into electronic medical records (EMR) database system. Monitored the electronic wait list utilizing electronic medical records (EMR). Prepared patient rooms for clinic visits, obtained patient vital signs, and collected urine or stool specimens. Monitored both inpatient and outpatient appointments. Ensured patient registration forms were completed in order to obtain proper medical care. Verified and updated demographics and insurance information. Processed all emergency and non-emergency transfers to other facilities or private hospitals. Performed basic eligibility, co-pays and preauthorization requirements for specific insurance coverage. Managed patient electronic charts to erase duplicate accounts in the EAD system. Released information electronically and verified erroneous inputs of patient biographic data. Served as executive assistant to the management team, handled a busy phone system, functioned as primary liaison to customers and ensured a consistently positive customer experience. Assessed patient needs and plans for expected patient outcomes. Coordinated patient care with other healthcare disciplines including the patient and family. Initiated effective action in potential or actual emergencies directing others and responding appropriately while maintaining a safe and therapeutic environment. Assessed patient’s status, analyze & interpret information for intervention. POLICIES AND PROCEDURES Analyzed and implemented new and revised regulations governing the Baptist Health South Florida Hospital. Provided training to new employees, ensuring adequate policy, procedures, and the completion of work assignments. Effectively executed Data Analysis and created various reports using Microsoft Excel. Assisted employees and managers in preparing and processing leave and timekeeping. Managed office supplies, space utilization, property and maintenance of office equipment. Provided overall management and guidance for all administration functions to include administrative tasks, training, budget, timekeeping, and personnel actions. Reviewed first party receivables to ensure applicable co-pays for care, insurance Verification management conversions, and non-automated co-payment activities were correct. Managed prepayment accounts and provided refunds to patients who had previously covered hospital co-pay accounts. Generated documents, reports, and applications reviewed for inconsistencies, and ensured data was complete and accurate. Proficiently coordinated and scheduled out-patient appointments and consultations with numerous Clinics and Amenities throughout the Medical facility. Create appointment letters and process the required paperwork.
- Supervisor: john Doe (xxx) xxx-xxxx
- Salary: $36,400
- Hours: 40 hrs per week
Medical Records Administrator
Miami Children Hospital
Miami, FL
02.2012 - 01.2014
- PROGRAM MANAGEMENT Served as team lead on collaborating completed assignments. Receives requests by phone, office visits, and written communication with instructions to add or delete personnel that do not appear on various reports. Maintains, prepares, and analyzes data pertaining to the patient records. Reviewed and screened correspondence publications, regulations and directives. Scheduled and coordinated appointments. Drafted, reviewed, and prepared a variety of correspondence, reports, briefings and summaries. Ensured correct grammar, spelling, punctuation, format and style of memorandums. Utilized various software to include Microsoft word, power-point, and excel to prepare reports. Provided a broad range of business services in support of the hospital that included billing, customer service, financial reporting, and insurance identification and verification. Performed work in support of a supply management. Ensured utilization of appropriate supplies to deliver patient care. Ordered. Ordered supplies, filed supply records, participated in periodic supply inventories, and disposed of excess supplies. POLICIES AND PROCEDURES Serves as an EHR liaison in the implementation of automated clinical applications pertaining to the electronic health record. Maintained standard operating procedures (SOP) for medical records and hospital healthcare policies. Assisted the chief and department in identifying and setting short and long range goals, program objective and tasks to meet the mission and the vision of Miami Children’s Hospital. Provided training for health Information management (HIM) clinical and administrative staff on HIM topics. Provided subject matter expertise to service line leaders and medical center staff on policies and regulations. Evaluated patient’s response to planned care. Utilized Lotus Notes to manage and located policies and procedures. Identified patient and family learning need and utilized resources to meet those needs. Maintained confidential information of patients and files medical records. RECORDS MANAGEMENT Managed employee management activities to include maintaining employee records. Compiled and prepared reports and documents pertaining to personnel accountability. Maintained more than xxx records. Kept all records in accordance with the MCH regulations. Worked with computers developing automated specialty reports. Record data for each patient, including such information as addresses, insurance, medical history, emergency point of contact, and reasons for medical care. Assisted personnel in completion of out-processing checklist. Answered questions regarding examinations, eligibility, salaries, benefits, life insurance, and other pertinent information. In-processing of new employees to include: Fingerprints, Background check paperwork submission, training completion, and computer access. Prepared financial reports that included analyses with cost savings recommendations. Monitored obligations and commitments for the office. Responsible for the validation and auditing of potential third party insurance claims for release to the Account Center.
- Supervisor: john Doe (xxx) xxx-xxxx
- Salary: $32,240
- Hours: 40 hrs per week
Medical Assistant
Pasteur Medical Center
Miami, FL
01.2010 - 06.2012
- MEDICAL SUPPORT Successfully validated patient eligibility, initiates and tracks insurance authorizations. Effectively interpreted and authenticated provider orders in agreement with National Scheduling guiding principles while managing patient’s appointments and consultations. Proficiently routed incoming calls, and outgoing mail while ensuring satisfaction. Reviews documents, reports, and applications for inconsistencies or omissions, and ensures data entries are accurate. Learned proficiency with head-to-toe assessments, patient teaching, prioritize patient care, and had many opportunities for hands on skills. Assisted and triage any walk-ins that were unscheduled visits. Ordered labs and diagnostic testing for med management purposes per request of the prescriber. Completed clinical reminders, performed EKG per request and compiled health screenings. Gathered vital signs, recorded medical history, symptoms, and reason for visit. Reviewed EKG’s to confer with patient to explain treatment procedures, prepare patients for examinations. Assisted physician with examination to include minor surgical procedures, change dressing, suture removal as directed by physician. Prepared medications, administered medications, and refilled prescriptions. POLICIES & PROCEDURES Provided support duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment. Completed and submitted clinical documentation in accordance with agency guidelines. Schedule, cancel, and re-schedule patient’s appointments or consults. Entered no-show information into electronic medical records database system. Monitored the electronic wait list utilizing electronic medical records. Tracked both inpatient and outpatient appointments. Ensured patient registration forms are completed in order to obtain proper medical care. Verified and updated demographics and insurance information. Processed all emergency and non-emergency transfers to other facilities or private hospitals. Performs basic eligibility, co-pays and preauthorization requirements for specific insurance. Verified, secured and entered confidential data from a variety of sources to include complex transactions. RECORDS MANAGEMENT Established and maintained medical outpatient and inpatient charts as well as administrative records. Entered, manipulated, and retrieves information and data from automated systems. Prepared a variety of documents in draft and final form ensuring proper use of spelling and grammar. Manage and file records with sensitive information. Utilize medical terminology to code medical records in accordance with established coding regulation, review, and analyzing medical records for accuracy. Maintained and monitored patient appointment schedules for the clinic. Coordinated and scheduled patient appointments with other clinics and specialties. Utilize automated systems and programs to create, edit, enter, or retrieve patient and insurance data. Maintained and manage scheduling templates for the department. CUSTOMER SERVICE Receives patients and visitors as the initial point of contact, in person or telephonically. Records and relays messages and redirect calls. Provides information regarding the practice, clinic, and hospital policies, procedures, and locations to patients, family members, and staff. Maintains all patients' records, both electronic and paper. Responsible for in processing, care, and out processing of outpatients, families, caregivers, and guests. Performs administrative duties in support of the office’s operation. Coordinates travel arrangements and assists with travel reimbursement. Establish helpful relationships with patients and others, interact in a courteous manner and explain patient care. Provided excellent and safe patient care in a fast-paced admission, transfer, and discharge environment. Assisted with inpatient hospitalization and contacted patient regarding lab results. Provided follow-up contact with patients as indicated to ensure compliance with recommendations for medications, labs, x-rays, specialist visits, PCP visits, and dieticians.
- Supervisor: john Doe (xxx) xxx-xxxx
- Salary: $31,200
- Hours: 40 hrs per week
Internal Medicine Medical Assistant
Lakeland, FL
08.2007 - 05.2011
- POLICIES AND PROCEDURES Greeted, directed and instructed patients and visitors on hospital procedures and policies. Interacted with patients in a courteous manner and explains the care that will be provided. Performed basic eligibility, co-pays and preauthorization requirements for specific insurance coverage. Input new patient information, updated all established patient information, entered referrals, updated patients, added all appointments, and processed co-payments. Established and maintained patient medical charts and administrative records utilizing Electronic Health Record (EHR). Verified third party insurance and updated information in the health patient portal system. Processed insurance and medical bill payments. Collected fee-for-service and co-payments from patients checking in and checking out. Scheduled appointments in accordance with scheduling guidelines and processed referral consults. Retrieved clinical information from paper documents and entered information into electronic hospital record to input data accurately into the electronic hospital record. Supported medication reconciliation post-discharge efforts by sending faxes and calling provider offices for additional information. Attended meetings and other education sessions, as well as researched and keep up to date on Health Plan requirements. Maintained patient documents and data, conducted program data reviews, analysis, and prepared reports. MEDICAL SUPPORT Conducted pre-employment physical, vision, urine, drug testing and vitals. Reviewed all steps of medication with the patient and make follow up appointments. Coordinated information and actions related to patient care and services. Draw blood, provided injections and immunizations, prepared specimens for main laboratory work, and followed standard patient identification procedures. Compared medical chart notes utilizing the electronic medical record measure specifications and guidelines to determine if documentation meets requirements for quality measures. Assisted in the daily operations of the office to include registering and checking in patients. Maintained open effective communication with physicians, practice managers, practice executives, coworkers, patients, and outside vendors. Triaged patients and assisted with medical exams and patient procedures. Performed EKG’s on patients with patient to explain treatment procedures. Collected blood by venipuncture and capillary from patients of all age’s groups, performed urine drugs screens collections and DNA collections. Prepared laboratory specimens, centrifuge and Aliquots samples for the different departments. Provided administrative and clerical support to various Program Directors. Answered telephones and directed calls appropriately.
- Supervisor: john Doe (xxx) xxx-xxxx
- Salary: $xx,xxx
- Hours: 40 hrs per week
Education
State Certified Medical Assistant -
Med-Vance Institute
Miami, FLNo Degree - Phlebotomist
National Healthcareer Association
Skills
- Documentation accuracy
- HIPAA compliance
- Medical billing
- Medical terminology
- Appointment scheduling
- Data entry expertise
- Patient care coordination
- Patient identity verification
- Phone and email etiquette
- Team collaboration
- Work quality evaluation
- Team leadership
- EMR
- Complaint processing
- Quality assurance
- Multitasking and organization
- Spanish fluency
- Customer follow-up
- Problem-solving
- Conflict resolution
- Customer service
- Policy understanding
- Data entry
Accomplishments
- Documented and resolved [Issue] which led to [Results].
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Achieved [Result] by completing [Task] with accuracy and efficiency.
- Achieved [Result] through effectively helping with [Task].
- Resolved product issue through consumer testing.
Certification
- Basic Life Saver Course (BLS) Exp. xx/xx/xxxx
- Phlebotomy
- Bilingual in English and Spanish
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Medical Center specializing in age management, functional medicine, and hormone therapy
NuLife Institute
01.2023 - 01.2025
Medical Assistant/ Phlebotomist
Nuceria Health
11.2021 - 01.2023
Medical Technician - Phlebotomist
Baptist Hospital
09.2016 - 12.2020
Health Information Management Administrator
Baptist Health South Florida
09.2015 - 06.2016
Orthopedic Specialist
Kendall Regional Hospital
03.2013 - 08.2016
Medical Records Administrator
Miami Children Hospital
02.2012 - 01.2014
Medical Assistant
Pasteur Medical Center
01.2010 - 06.2012
Internal Medicine Medical Assistant
08.2007 - 05.2011
State Certified Medical Assistant -
Med-Vance Institute
No Degree - Phlebotomist
National Healthcareer Association