Veronica Lua
Chicago,IL
Summary
Dynamic and results-driven professional with extensive supervisory experience at Aspira Of Illinois, excelling in team management and safety protocols. Proven track record in enhancing service quality and fostering client relationships. Skilled in employee training and development, ensuring a reliable and efficient work environment while maintaining high cleanliness standards.
Overview
20
20
years of professional experience
Work History
Janitorial Supervisor
Aspira Of Illinois
09.2023 - Current
- Supervised daily janitorial operations, ensuring adherence to safety and cleanliness standards.
- Trained staff on safe operation of cleaning equipment, tools, devices and chemical and cleaning agents to efficiently perform duties and reduce harm to floors, fixtures, staff and environment.
- Fostered a positive work environment through clear communication channels between employees.
- Coordinated inventory management for cleaning supplies and equipment maintenance.
- Collaborated with school administration to address facility cleanliness concerns promptly.
- Conducted inspections to maintain quality control of janitorial services provided.
Account Manager
Super T Express, INC
01.2021 - 08.2023
- Developed and maintained strong client relationships to enhance customer satisfaction and retention.
- Coordinated account activities to ensure seamless execution of service delivery and project timelines.
- Analyzed customer feedback to identify areas for improvement in service offerings and processes.
- Collaborated with cross-functional teams to align strategies and provide tailored solutions for clients.
- Negotiated contract terms with clients, securing favorable agreements for both parties.
- Trained new employees on customer service, money handling and organizing strategies.
Housekeeper
Self-employeed
01.2006 - 01.2021
- Managed comprehensive cleaning schedules to ensure optimal cleanliness and organization.
- Implemented efficient cleaning techniques to enhance service delivery and client satisfaction.
- Fostered strong client relationships through effective communication and reliable service delivery.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
Skills
- Cleaning expertise
- Supervisory experience
- Team management
- Waste disposal
- Teamwork
- Problem-solving
- Attention to detail
- Multitasking Abilities
- Reliability
- Creative thinking
- Employee training and development
- Safety protocols
Languages
Spanish
Full Professional
Timeline
Janitorial Supervisor
Aspira Of Illinois
09.2023 - Current
Account Manager
Super T Express, INC
01.2021 - 08.2023
Housekeeper
Self-employeed
01.2006 - 01.2021