Veronica Lucas

*Assist in placing orders and communicating order status, resolve escalated customer issues

*Demonstrate excellent listening skills and the ability to work independently and with a team

*Explain the delivery status of both local and UPS deliveries

*Check inventory, provide genuine, friendly, personable, and
professional service, process payments, review accounts

*work remotely, emails, chat

* Generate leads in an outbound call center, data entry

* Complete daily marketing sheet, maintain productivity

* Update files, Accomplishments Monthly bonuses

* Typing and basic computer skills

* Monitored industry trends and developments

* Assist Supervisors within an inbound call center, resolved complicated calls

* Completed floor sheet, test calls, changed announcements for incoming calls when needed

* Explained billing,explained product and shipping information to customers, fax and email reports to Corporate

* Office, complete daily logs, closed facility, resolved customers concerns, crossed trained employees

* Trained new employees, monitored incoming calls, prepared floor sheets

* Accomplishments Promoted to
Assistant Supervisor