Professional Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline

VERONICA MALDONADO

JP Morgan Chase
Jurupa Valley,CA
8
years of professional experience

To grow as a dynamic Branch Manager by mentoring branch efficiency testing and operational procedures, client relations and ensuring exceptional customer service.

Work History

Branch Operations Lead

5 Years 9 Months
JP Morgan Chase | 11.2020 - Current
  • Oversee branch operations ensuring compliance with internal controls, audit standards, and regulatory requirements ,maintaining strong client relationship and deepening by earning trust and Introducing to our One Chase Team. Support branch manager by mentoring bankers and Abs on operational processes , customer experience and compliance protocols.
  • Support market by developing and training new Branch operation leads in to there new role

Associate Banker

1 Year 2 Months
JP Morgan Chase | 09.2019 - 11.2020
  • Provide great customer service while following procedures for cash handling and banking transactions. Educate customers on Chase products and services, refer customers to licensed bankers and specialists for complex needs.

Operation Manager

8 Months
Crunch Fitness | 01.2019 - 09.2019
  • Day to day oversight, ensuring facility is functioning properly. Staff management, hire, train and schedule. Member experience, handling complaints and feedback sales and revenue support.

Education

High School Diploma

Jurupa Valley High School | Riverside, CA

Skills

Leadership
Project management
Strong communications

Accomplishments

Outstanding performers 2023

Outstanding performers 2025

National Achiever 2025

Timeline

Branch Operations Lead

JP Morgan Chase
11.2020 - CurrentRead More

Associate Banker

JP Morgan Chase
09.2019 - 11.2020Read More

Operation Manager

Crunch Fitness
01.2019 - 09.2019Read More

Jurupa Valley High School

High School Diploma
Read More
VERONICA MALDONADO