To grow as a dynamic Branch Manager by mentoring branch efficiency testing and operational procedures, client relations and ensuring exceptional customer service.
Work History
Branch Operations Lead
5 Years 9 Months
JP Morgan Chase | 11.2020 - Current
Oversee branch operations ensuring compliance with internal controls, audit standards, and regulatory requirements ,maintaining strong client relationship and deepening by earning trust and Introducing to our One Chase Team. Support branch manager by mentoring bankers and Abs on operational processes , customer experience and compliance protocols.
Support market by developing and training new Branch operation leads in to there new role
Associate Banker
1 Year 2 Months
JP Morgan Chase | 09.2019 - 11.2020
Provide great customer service while following procedures for cash handling and banking transactions. Educate customers on Chase products and services, refer customers to licensed bankers and specialists for complex needs.
Operation Manager
8 Months
Crunch Fitness | 01.2019 - 09.2019
Day to day oversight, ensuring facility is functioning properly. Staff management, hire, train and schedule. Member experience, handling complaints and feedback sales and revenue support.