Summary
Overview
Work History
Education
Skills
References
Timeline
Volunteer
Veronica Mann

Veronica Mann

Stockton,CA

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

19
19
years of professional experience

Work History

Store Manager/Regional Trainer

HomeGoods
11.2009 - Current
  • Accountable for success of a 24,000-sq.ft retail location grossing $11 million/yr
  • Plan creative strategies to increase sales, enthusiastically implement company programs and individualize, development of Assistant Managers to ensure upward mobility maintain high level of employee engagement
  • Recruit, train, develop and manage team of 75 Associates and Assistant Managers
  • District HR Content Expert: Participate on calls with regional HR Managers and advise store managers on difficult situations within district
  • Regional 'FOL' Facilitator: Facilitate classes on 'Foundations of Leadership' to improve communication and effective floor supervision skills for other store managers and their assistants
  • Subject Matter Expert: Train and certify newly hired managers in Store Operations, Human Resources, Loss Prevention, KRONOS, ATS, Oracle and Merchandising
  • New Store Opener: Travel throughout Western Region, and other Regions as needed to open new stores
  • Acting District Manager (in DM absence): Take on responsibility of leading district during DM absences ensuring compliance with company policies, procedures, and regulations, and maintaining safe and secure environment for customers and employees.
  • Located, developed, and promoted talented employees to cultivate collaborative and hardworking leadership team.
  • Exceeded sales targets with well-developed sales strategy and empowering team coaching.
  • Mentored team members to enhance professional development and accountability in workplace.
  • Established objectives to offer team members clear roadmap to help company achieve overall goals.

Assistant Store Manager

American Eagle Outfitters
07.2004 - 12.2006
  • Lowered shrink from 9.37% to 0.54% (2004 - 2006)
  • Coached team of up to 110 employees.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Rotated merchandise and displays to feature new products and promotions.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.

Education

Some College (No Degree) - Radiology

Delta College
Stockton, CA

Skills

  • Team leadership and development
  • Communication and interpersonal skills
  • Exceptional customer service and customer satisfaction
  • Staff Recruiting
  • Operations Oversight
  • Leadership Development
  • Human Resource Management
  • Strategic Planning
  • Team Building Practices
  • Performance Oversight
  • Attention to Detail
  • Team Development
  • Team Leadership
  • Decision-Making
  • Operational Oversight

References

Carolina Alejandro, 209-602-0813 Manual Enriquez, 925-413-1745

Timeline

Store Manager/Regional Trainer

HomeGoods
11.2009 - Current

Assistant Store Manager

American Eagle Outfitters
07.2004 - 12.2006

Some College (No Degree) - Radiology

Delta College

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Veronica Mann