Amber Davila
Dallas,TX
Summary
Results-driven general store manager recognized for exceptional productivity and efficient task execution. Expertise in inventory management, operational improvement, and customer service excellence. Proven leadership and problem-solving skills enhance store performance and team development. Focused on strategic planning and effective communication to elevate customer experience.
Overview
1
1
Certification
24
24
years of professional experience
Work History
General Store Manager
Starbucks
01.2017 - Current
- Streamlined daily operations, ensuring adherence to company policies for consistent service delivery.
- Supervised team members, trained on service standards to improve customer interactions.
- Oversaw inventory management, maintaining optimal stock levels.
- Enhanced customer experience through effective communication and issue resolution, fostering loyalty.
Medical Assistant Manager
North Dallas Dermatology Associates
08.2009 - 11.2016
- Supervised daily operations of medical office and staff activities, enhancing workflow and service quality.
- Coordinated patient scheduling to streamline appointment flow and minimize patient wait times.
- Trained new staff on office procedures and patient care protocols, fostering high standards of service delivery.
- Employed data security methods to safeguard patient information during record reviews.
- Mentored nursing staff, establishing unit goals and standards for high-quality care.
Medical Assistant (externship – 200 hours)
Medical City - Dallas Medical Specialist
06.2009 - 08.2009
- Assisted doctor with administering medications, injections, and vital signs; coordinated appointment scheduling; managed incoming and outgoing calls; organized patient records; verified insurance and medical records; checked in patients.
Office Manager
Prestige Mortgage
01.2003 - 05.2005
- Coordinated client appointments and scheduled team meetings to optimize workflow.
- Prepared documents to ensure compliance with industry regulations and standards.
- Organized invoices and expense records to assist in accurate financial reporting.
- Performed various administrative tasks, including payroll setup and appointment scheduling.
- Fostered positive work environment through effective collaboration initiatives.
- Streamlined communication processes to enhance coordination with clients and team members.
Education
Associate of Science - Anatomy
El Centro College
Dallas, TX05-2012
Medical Assisting Program -
ATI Career Training Center
Dallas, TX08-2009
High School Diploma -
Home Schooled
Dallas, TX01-2006
Skills
- Store operations management
- Inventory management
- Customer relationship management
- Accurate cash handling practices
- Merchandising and displays
- Retail management certification
- Employee training and development
- Team leadership development
- Safety compliance training
- Compliance oversight
- Data analysis and reporting
- Store opening and closing procedures
Certification
- Food Handlers License
Timeline
General Store Manager
Starbucks
01.2017 - Current
Medical Assistant Manager
North Dallas Dermatology Associates
08.2009 - 11.2016
Medical Assistant (externship – 200 hours)
Medical City - Dallas Medical Specialist
06.2009 - 08.2009
Office Manager
Prestige Mortgage
01.2003 - 05.2005
Associate of Science - Anatomy
El Centro College
Medical Assisting Program -
ATI Career Training Center
High School Diploma -
Home Schooled