Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Veronica Manzo

Reno

Summary

Dynamic tax professional with extensive experience at C-Latina Tax, excelling in tax return preparation and compliance review. Proven ability to enhance customer satisfaction through effective client communication and tailored strategies. Recognized for training new staff and optimizing processes, ensuring accurate and efficient tax filing for diverse clientele.

Sales professional with solid track record in driving revenue growth and enhancing customer satisfaction. Adept at building strong client relationships, leveraging product knowledge, and implementing effective sales strategies. Strong focus on teamwork and adaptability ensures consistent achievement of goals in dynamic environments. Skilled in communication, problem-solving, and time management.

Overview

16
16
years of professional experience

Work History

Tax Preparer

C-Latina Tax
01.2021 - 05.2025
  • Prepared and filed individual and business tax returns accurately and efficiently.
  • Reviewed financial documents to ensure compliance with federal and state regulations.
  • Assisted clients in understanding tax obligations and available deductions.
  • Utilized tax preparation software to streamline filing processes and enhance accuracy.

Account Manager

Liberty Tax Service
01.2012 - 10.2020
  • Directed client communications to ensure timely resolution of inquiries and issues.
  • Developed tailored tax strategies to optimize client financial outcomes during tax season.
  • Coordinated training sessions for new staff on tax software and compliance procedures.
  • Oversaw account management practices to enhance customer satisfaction and retention rates.

Sales Associate

Wyndham Resorts
01.2009 - 12.2011
  • Enhanced customer engagement through personalized service and expert product knowledge.
  • Streamlined sales processes to improve efficiency and boost overall team performance.
  • Trained new associates on product offerings and effective sales techniques.
  • Developed strategies to increase upselling opportunities during customer interactions.

Education

GED -

Patterson High School
Patterson, CA

Skills

  • Tax return preparation
  • Compliance review
  • Sales expertise
  • Training and development
  • Client communication skills
  • Problem resolution skills
  • Customer satisfaction enhancement
  • Team leadership ship
  • Problem-solving
  • Excellent people skills
  • Reliable and punctual
  • Goal oriented
  • Exceptional customer service
  • Upselling
  • Money handling

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Tax Preparer

C-Latina Tax
01.2021 - 05.2025

Account Manager

Liberty Tax Service
01.2012 - 10.2020

Sales Associate

Wyndham Resorts
01.2009 - 12.2011

GED -

Patterson High School