Veronica Marquez
Camanche
Summary
Dynamic and detail-oriented professional with experience at Hometown Buffet, excelling in quality control and food safety. Proven ability to enhance customer satisfaction as a Customer Service Representative at Big Lots. A dedicated team player skilled in time management and efficient inventory control, consistently improving operational processes.
Overview
18
18
years of professional experience
Work History
Baker
Hometown Buffet
Merced, CA
02.2013 - 03.2016
- Prepared and baked a variety of pastries and breads, ensuring quality and consistency.
- Operated commercial ovens and mixers, adhering to safety standards and procedures.
- Monitored inventory levels, assisting in ordering supplies to minimize shortages.
- Collaborated with team members to streamline baking processes, improving efficiency.
- Maintained cleanliness and organization of the bakery area, following health regulations.
Customer Service Representative
Big Lots
Merced, CA
08.1998 - 05.2007
- Resolved customer inquiries and complaints efficiently, enhancing overall satisfaction levels.
- Trained new staff on company policies and customer service protocols to ensure compliance.
- Managed inventory control processes, maintaining accurate stock levels and efficient replenishment.
- Developed and implemented strategies to streamline customer interactions and improve response times.
Education
High School Diploma -
Golden Valley High School
Merced, CASkills
- Team player
- Customer service
- Active listener
- Food safety and sanitation
- Attention to detail
- Quality control
- Time management
- Opening and closing duties
Timeline
Baker
Hometown Buffet
02.2013 - 03.2016
Customer Service Representative
Big Lots
08.1998 - 05.2007
High School Diploma -
Golden Valley High School