Veronica Martinez
Staten Island,NY
Summary
Responsible and observant professional with 9+ years of experience in customer service, healthcare support, and high-paced environments. Skilled in monitoring safety, de-escalating situations, maintaining accurate records, and working with diverse populations. Currently pursuing a degree in Criminal Justice with a strong interest in public safety and community protection.
Overview
12
12
years of professional experience
Work History
Personal Care Assistant (PCA)
Elite Home Health Care
Brooklyn, NY
02.2025 - Current
- Monitor patient safety, behavior, and changes in condition; report concerns promptly
- Assist with daily living activities while maintaining dignity and professionalism
- Follow care plans and medication routines with accuracy
- Provide emotional support and help de-escalate stressful situations
- Maintain clean, safe living environments
Warehouse Manager
WeGotLites
Staten Island, NY
11.2021 - 10.2022
- Supervised staff and daily operations in a fast-paced environment
- Enforced safety procedures and ensured compliance with company policies
- Managed inventory control and coordinated logistics
- Resolved workplace issues and improved workflow efficiency
Warehouse Associate
Amazon Warehouse
Staten Island, NY
11.2018 - 04.2021
- Maintained organized, safe work environment
- Verified inventory accuracy and reported discrepancies
- Followed strict safety and operational procedures
Customer Service & Call Center Representative
Various Employers
Staten Island, NY
01.2014 - 01.2018
- Handled high-volume calls and resolved customer concerns
- Maintained accurate account records and processed payments
- De-escalated complaints and provided effective solutions
- Communicated clearly with diverse populations
Education
A.S. - Criminal Justice
Southern New Hampshire University (SNHU)
RemoteHigh School Diploma - undefined
Skills
- Observation & Incident Reporting
- Conflict Resolution & De-escalation
- Safety Awareness & Compliance
- Customer Service & Communication
- Team Collaboration
- Microsoft Word & Excel
- Bilingual 50 WPM Typing
- Ability to represent in a poised and professional energetic manner
- Hardworking: willing to learn and accept constructive criticism
Timeline
Personal Care Assistant (PCA)
Elite Home Health Care
02.2025 - Current
Warehouse Manager
WeGotLites
11.2021 - 10.2022
Warehouse Associate
Amazon Warehouse
11.2018 - 04.2021
Customer Service & Call Center Representative
Various Employers
01.2014 - 01.2018
High School Diploma - undefined
A.S. - Criminal Justice
Southern New Hampshire University (SNHU)
Additional
Authorized to work in the U.S.