VERONICA MATHIS
Baton Rouge,Louisiana
Summary
Multi-talented experienced professional in diverse environments. Offering a 10-year track record of cultivating client and customer loyalty and retention. Accustomed to working in fast-paced environments with decisive problem-solving skills and competency in defusing high-pressure situations. Superb analytical skills leveraged to proactively improve customer service processes and garner stellar customer feedback.
Overview
9
9
years of professional experience
Work History
Production Manager, Client Services
Phoenix Title Company
Baton Rouge, LA
09.2020 - Current
- Led evaluation and selection of new CRM system; spearheaded cross-functional team (Technology, Business Development, Management) to implement system; successful adoption accelerated revenue growth by 25% in 1 year
- Collaborated cross-functionally with Legal, Finance, Product, Marketing and Senior Management to meet customers' requests and long-term interests
- Streamlined agency’s processes and procedures processes, resulting in 10% reduction in operational costs
- Managed portfolio of 100+ properties, ensuring all title encumbrances were cleared and preparing settlement transactions prior to closing
- Effectively managed team and delivered on multiple projects with focus on quality, budget, and timelines
- Produce reports, which include key metrics, financials, and variance reporting
- Communicating regularly with upper management regarding problems or issues impacting production
- Reduced processing time and customer turnover by implementing new methods of organization, communication and providing exceptional customer service and building relationships.
- Established performance and service goals and associates' accountability for individual performance.
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems and following up with potential and existing clients.
Closing Coordinator
Maverick National Services
Plano, TX
11.2021 - 05.2022
- Exceeded team’s annual goal of keeping client response rates above agreed SLAs (97%)
- Curated and prepared for over 100 residential settlements
- Prepare settlement and transaction documentation describing any title encumbrances met during searching activities, and outlining actions needed to clear titles
- Curated and prepared for over 100 residential settlements.
- Followed-up escrow process, coordinated contingency removal of property inspection and maintained timely closing of escrow.
- Established positive flow of communication with agents, clients, attorneys and personnel involved in closing transactions.
- Collaborated with attorneys, loan officers and agencies to complete property sales and purchases and thoroughly explained all financial requirements and data to potential buyers and sellers.
Campaign Coordinator
Mayoral Campaign
Baton Rouge, LA
09.2020 - 01.2021
- Managed and coordinated all aspects of 30+ campaign fundraising events which raised over $250,000 dollars
- Recruited over 500 campaign volunteers through party-affiliated groups, social media, events, and word of mouth campaign
- Executed grassroots efforts, and internet outreach, hosted information meetings, and attend local community events.
- Ran phone banks taking calls from donors wishing to contribute to political causes.
- Engaged with supporters, potential supporters and opponents via online platforms.
Escrow Officer
Commerce Title & Abstract Company
Baton Rouge, LA
01.2015 - 09.2020
- Followed industry-standard escrow procedures and maintained awareness of regulations governing escrow process.
- Successfully completed over 2,500 residential and commercial settlements
- Managed portfolio of 50+ properties, ensuring all title encumbrances were cleared prior to closing
- Managed real estate closing process in compliance with applicable standards and legal requirements.
- Performed due diligence on transactions, conducting thorough research property ownership and encumbrances
- Examined documentation such as mortgages, liens, judgments, easements, plat books, maps, contracts, and legal documents to verify essential elements such as properties' legal description, ownership, and/or restrictions
- Supervised title examiners and researchers, including assigning, scheduling, evaluations, and providing procedural guidance
- Prepared affidavits and other essential documents such as legal correspondence and maintained accurate upkeep of records (both electronic and paper)
- Collaborated with multiple departments to assess needs, prioritize and coordinate efforts related to program
- Prepared exemplary real estate closing statements utilizing knowledge and expertise in real estate procedures
Education
MBA - Business Management
University of Phoenix
Tempe, AZ12.2020
BBA - Business, Human Resource Management
University of Phoenix
Tempe, AZ07.2017
Some College (No Degree) - Paralegal Studies
Louisiana State University And A&M College
Baton Rouge, LASkills
- CRM/Software: Qualia, SoftPro, ResWare, RamQuest, Salesforce, SAP, Microsoft Office, Microsoft Access, Microsoft Excel, Google Workspace, Asana, Slack, Canva, Power BI, ZenDesk, G-Suite, Adobe Applications
- Social Perceptiveness
- Administrative Duties
- Planning and Coordination
- Problem-Solving
- Self-Motivated
- Decision-Making
- Interpersonal Communication
- Organization and Time Management
- Business Development
- Multi-Operations Management
- Disbursement management
Affiliations
Commissioned Civil Law Notary for the State of Louisiana
National Notary Association Certified
Louisiana Title Insurance Producer
.
Timeline
Closing Coordinator
Maverick National Services
11.2021 - 05.2022
Production Manager, Client Services
Phoenix Title Company
09.2020 - Current
Campaign Coordinator
Mayoral Campaign
09.2020 - 01.2021
Escrow Officer
Commerce Title & Abstract Company
01.2015 - 09.2020
MBA - Business Management
University of Phoenix
BBA - Business, Human Resource Management
University of Phoenix
Some College (No Degree) - Paralegal Studies
Louisiana State University And A&M College
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