Veronica mcnab
jacksonville,Florida
Summary
Dynamic Customer Service Representative with proven expertise at Walmart, adept at resolving conflicts and enhancing customer satisfaction. Skilled in active listening and critical thinking, I efficiently handled escalated calls, ensuring satisfactory outcomes. Proficient in Microsoft Excel, I excel in relationship building and complaint handling, consistently fostering positive customer relations.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Walmart
05.2020 - 04.2024
I answered phone calls and helped people with there concerns and problems.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
High School Diploma -
Martin County High
Martin CountySkills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Relationship building
- Customer relations
- Complaint handling
- Microsoft Excel
- Follow-up skills
- Paperwork processing
- Appointment scheduling
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
French
Professional Working
Timeline
Customer Service Representative
Walmart
05.2020 - 04.2024
High School Diploma -
Martin County High
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