Veronica Medina
Albuquerque,NM
Summary
Dedicated retail professional with extensive experience in customer service and front-end operations. Expertise in cash handling, inventory management, and POS systems enhances transaction efficiency. Known for effective complaint resolution and training new team members, fostering a collaborative work environment. Strong communicator and problem solver, committed to meeting diverse customer needs and ensuring satisfaction.
Overview
1
1
Language
14
14
years of professional experience
Work History
Head Cashier
Sprouts Farmer Market
Corrales, New Mexico
12.2024 - Current
- Managed cash register operations, including accurate cash handling and transactions.
- Supervised cashier team to ensure efficient customer service during peak hours.
- Trained new cashiers on company policies and customer service standards.
- Resolved customer inquiries and complaints with professionalism and empathy.
- Handled returns, exchanges, and refunds in accordance with company policy while maintaining a high level of customer satisfaction.
- Maintained cleanliness and organization of the checkout area for a positive shopping experience.
- Performed opening and closing duties such as counting money, balancing tills, and reconciling discrepancies.
Supervisor
Walmart
Albuquerque, New Mexico
04.2012 - 08.2024
- Directed team of 15 employees in daily operations to maintain smooth workflow.
- Supervised team to ensure efficient store operations and deliver high-quality customer service.
- Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
- Conducted training for new associates on company policies and interaction standards.
- Scheduled staff effectively to ensure adequate coverage during busy periods.
- Conducted regular performance evaluations to support employee development.
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
- Managed inventory levels and organized stock to enhance accessibility for team and customers.
- Performed monthly inventory checks to ensure sufficient stock levels for all products.
Education
High School Diploma -
Rio Grande High
Albuquerque, NM08-1998
Skills
- Cash register operations
- Transaction processing
- Inventory oversight
- Refunds and exchanges
- Customer engagement
- Merchandising
- Team supervision
- Staff training
- Scheduling and coverage
- Performance evaluation
- Leadership
- Problem resolution
- Inventory coordination
- Physical stamina
- Training programs
- Relationship management
Languages
Spanish
Professional
Timeline
Head Cashier
Sprouts Farmer Market
12.2024 - Current
Supervisor
Walmart
04.2012 - 08.2024
High School Diploma -
Rio Grande High