Veronica Melton
Alexander,NC
Summary
Dynamic healthcare professional with extensive experience at Mission Health, excelling in patient registration and data accuracy. Proven ability to ensure patient confidentiality while fostering clear communication with patients and families. Skilled in validating insurance eligibility and enhancing patient flow, contributing to improved care access in high-pressure environments.
Overview
9
9
years of professional experience
Work History
Patient Registration
Mission Health
09.2025 - Current
- Managed patient registration process, confirming data accuracy and completeness while maintaining confidentiality at all times.
- Facilitated a smooth registration process for emergency room patients, ensuring accurate data collection and quick access to care.
- Processed patient registration process by efficiently validating eligibility for various insurance plans.
Emergency Department Unit Secretary
AdventHealth Hendersonville
02.2021 - 05.2022
- Reduced patient wait times by facilitating timely admissions and discharges in collaboration with nursing staff and physicians.
- Promoted positive relationships among team members through effective communication skills, fostering an atmosphere of collaboration within the unit.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Facilitate critical transfer of patients to other facilities, following strict EMTALA guidelines, Medical Necessity Forms.
- Facilitate IVC for providers and communicate with Law Enforcement and Officers of the Court.
- Provided accurate data for patient census, admission and length of stay for Emergency Department Director.
Medical Assistant
Mercy Urgent Care
08.2021 - 02.2022
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Aided in accurate diagnoses by performing laboratory tests and preparing specimens for analysis.
- Performed EKGs and other diagnostic tests, contributing to accurate and timely diagnoses.
- Administered medications and injections as prescribed, adhering strictly to protocols for patient safety.
Patient Registration
Mission Health
05.2017 - 05.2021
- Managed patient registration process, confirming data accuracy and completeness while maintaining confidentiality at all times.
- Facilitated a smooth registration process for emergency room patients, ensuring accurate data collection and quick access to care.
- Processed patient registration process by efficiently validating eligibility for various insurance plans.
Education
Certified Clinical Medical Assistant
Blue Ridge Community College
HendersonvilleSkills
- Patient registration proficiency
- Ensuring accuracy of patient information
- Ensuring patient confidentiality
- Clear communication with patients and families
Timeline
Patient Registration
Mission Health
09.2025 - Current
Medical Assistant
Mercy Urgent Care
08.2021 - 02.2022
Emergency Department Unit Secretary
AdventHealth Hendersonville
02.2021 - 05.2022
Patient Registration
Mission Health
05.2017 - 05.2021
Certified Clinical Medical Assistant
Blue Ridge Community College