Veronica Meza
Stafford,TX
Overview
17
17
years of professional experience
1
1
Certification
Work History
Psychiatric Technician
Harris Health System
10.2023 - Current
- Support nurses and physicians in delivering care to patients with acute mental health conditions in a hospital setting.
- Perform clinical procedures including vital signs, I&O, glucometer checks, phlebotomy, EKGs, and specimen collection.
- Monitor and document patient behavioral status, applying de-escalation techniques during crises.
- Conduct thorough searches of patient belongings upon admission, ensuring a safe therapeutic environment.
Housing Navigator
MedZed
06.2021 - 05.2023
- Screened patients for health-related social needs, focusing on housing insecurity.
- Developed individualized care plans, budgets, and financial goals for patients and families.
- Connected patients to community resources, housing programs, and self-help groups.
- Provided counseling via phone and video; served as liaison between patients and housing entities.
Housing Specialist
San Diego Housing Commission
03.2021 - 09.2021
- Reviewed COVID-19 Emergency Assistance Program applications for accuracy, completeness, and proper eligibility.
- Accurately determined applicant eligibility and award payment based upon criteria.
- Informed applicants and owners of program procedures and required documentation for program eligibility.
- Provided technical assistance to Community Based Organizations who were assisting clients.
- Practiced modern office practices and methods, collecting data, reviewing documentation, and preparing reports in Microsoft Office, as well as professional letter writing.
- Utilized dashboards and spreadsheets in Excel to maintain statuses of applications.
- Determined technical eligibility and case management work with accuracy, speed, and minimal supervision.
- Incorporated techniques for providing a high level of customer service by effectively communicating with the public, vendors, contractors, and governmental bodies.
Lead Housing Navigator
Equus Workforce Solutions
03.2020 - 07.2021
- Provide case management to a caseload of clients of the chronically homeless population in the Regional Homeless Assistance Program contracted by the county of San Diego.
- Collaborate with Supervisor to provide support to other Housing Navigators with their case management obligations and the process of exciting clients out of the program.
- Regularly input case notes, housing goals, and updated information as to client's progress and location during the program in a collective database.
- Executed in a remote and hybrid work capacity including maintaining necessary computer equipment, phone, internet connection, etc.
Lead Treatment Technician
Sovereign Health Group
10.2016 - 01.2020
- Supervised daily operations in a dual-diagnosis adolescent facility, ensuring compliance with state regulations.
- Assisted with client intake, admission processes, and safety checks.
- Monitored patient behavior, implemented safety protocols, and participated in crisis interventions.
- Collaborated with psychiatrists, psychologists, nurses, and case managers on treatment planning.
Psychiatric Technician
MHMRA of Harris County Authority
09.2008 - 11.2013
- Assisted patients with activities of daily living and monitored for psychiatric episodes.
- Supported rehabilitation and treatment programs under psychologist and care manager direction.
- Performed crisis intervention using verbal and physical de-escalation techniques.
- Collected specimens, performed vital checks, and maintained a therapeutic environment.
Education
Health Science Coursework - undefined
Gavilan Community College
Gilroy, CA12.1997
Skills
- Public health (3 years)
- Crisis Management: De-escalation, conflict resolution, behavioral monitoring
- Phlebotomy
- Acute care
- Supervising experience (8 years)
- Crisis management
- Community engagement (6 years)
- Salesforce (8 years)
- Case Management (4 years)
- PCA
- Specimen collection
- Conflict management (10 years)
- Hospital experience (2 years)
- EKG
- Experience with children (5 years)
- Outpatient (3 years)
- ADL support
- Inpatient (5 years)
Certification
- First Aid Certification
- CPR Certification
- BLS Certification
- Driver's License
Languages
Spanish - Fluent
English
Timeline
Psychiatric Technician
Harris Health System
10.2023 - Current
Housing Navigator
MedZed
06.2021 - 05.2023
Housing Specialist
San Diego Housing Commission
03.2021 - 09.2021
Lead Housing Navigator
Equus Workforce Solutions
03.2020 - 07.2021
Lead Treatment Technician
Sovereign Health Group
10.2016 - 01.2020
Psychiatric Technician
MHMRA of Harris County Authority
09.2008 - 11.2013
Health Science Coursework - undefined
Gavilan Community College
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