Veronica Milburn
Yukon
Summary
Dynamic healthcare professional with a strong focus on team leadership and patient relations. Skilled in complex problem-solving and operational efficiency, contributing to improved patient care and satisfaction across diverse healthcare settings.
Overview
9
9
years of professional experience
Work History
Healthcare Supervisor
Mercy Hospital Oklahoma City
09.2020 - 03.2026
- Supervised daily clinic operations to ensure efficient workflow and quality patient care
- Implemented administrative procedures that improved operational efficiency
- Ensured compliance with healthcare regulations, policies, and standards
- Coordinated communication between providers, departments, and patients
- Managed patient concerns and resolved complaints to improve satisfaction
- Maintained confidentiality and accuracy of patient medical records
- Oversaw inventory and supply management to maintain cost-effective operations
- Facilitated referrals, provider consultations, and healthcare partnerships
- Processed Concur expense claims for physicians and APRNs
- Led daily operations of healthcare team, ensuring compliance with regulatory standards.
- Streamlined patient care processes, enhancing departmental efficiency and service delivery.
HSE Administrative Assistant
SandBox Logistics
03.2017 - 04.2020
- Conducted new hire orientations and employee safety training
- Developed and maintained employee medical monitoring programs
- Assisted in creating company safety plans to reduce workplace incidents and expenses
- Organized and maintained confidential employee personnel records
- Supported administrative operations and compliance initiatives
- Coordinated HSE documentation processes to ensure compliance with industry regulations.
- Assisted in the development and implementation of safety training programs for staff engagement.
Education
Associate of Science - Applied Science
Vatterott College
KS04-2008
High School Diploma -
Metro-Meridian High School
Wichita, KS1995
Skills
- Team Leadership & Staff Supervision
- Healthcare Operations Management
- Patient Relations & Satisfaction
- Administrative Support
- Medical Office Procedures
- Complex Problem Solving
- Personnel Management
- HIPAA Compliance & Confidentiality
- Scheduling & Workflow Coordination
- Inventory & Supply Management
- Safety Training & Employee Onboarding
- Communication & Collaboration
- Clinical leadership
- Patient confidentiality
- Healthcare management
- Quality improvement
- Patient safety
Timeline
Healthcare Supervisor
Mercy Hospital Oklahoma City
09.2020 - 03.2026
HSE Administrative Assistant
SandBox Logistics
03.2017 - 04.2020
Associate of Science - Applied Science
Vatterott College
High School Diploma -
Metro-Meridian High School