Veronica Morales
San Antonio
Summary
Hardworking and motivated professional with several years of experience and record of success in industry. Solid history balancing team performance, customer service targets and business objectives. Dedicated to working closely with employees and building a productive work relationship .
Overview
16
16
years of professional experience
1
1
Certification
Work History
Manager
Twelve Stone Restaurant
San Antonio
11.2024 - Current
- Monitored budgets and inventory making sure not to overstock and reducing waste.
- Analyze customer feedback.
- Making sure establishment was clean.
- Employee payroll.
- Employee schedule
- Cashier and food prep.
Airbnb Host/ Manager
Self Employed Services
San Antonio
05.2022 - Current
- Performed regular inspections of properties prior to guest arrivals to ensure safety standards were met.
- Created detailed listings on Airbnb with photos and accurate descriptions of the property amenities.
- Greeted guests upon arrival and provided information about the property and local area.
- Resolved customer service issues quickly and professionally when they arose.
- Checked-in guests using online software systems such as Guesty or Hostfully.
- Organized and maintained a clean, safe, and inviting environment for guests.
- Maintained an organized system for tracking bookings, payments, cancellations, reviews.
Cashier
Burger King
San Antonio
03.2009 - 10.2019
- Morning shift food prep
- Food expediter
- Ensured compliance with all safety regulations the store environment.
- Issued receipts, refunds, credits or change due to customers.
- Greeted customers and answered any questions they had about the store's products and services.
- Resolved customer complaints professionally in accordance with company policy.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Maintained cleanliness of checkout area including countertops, registers, windows.
- Maintain cleanliness throughout the store and dining area.
- Cooking and preparing food
- Rotate and inventory in freezers and refrigerators.
- Make sure we had dates on everything.
- Always cleaning and keeping up sanitation.
Education
Innovative Approaches To Education High School
07-2022
Skills
- Problem solving
- Organizational skills
- Customer service
- Shift scheduling
Languages
Spanish
Full Professional
Certification
- 5 yr Texas food safety manager certification
References
References available upon request.
Timeline
Manager
Twelve Stone Restaurant
11.2024 - Current
Airbnb Host/ Manager
Self Employed Services
05.2022 - Current
Cashier
Burger King
03.2009 - 10.2019
Innovative Approaches To Education High School