Veronica Moreno
West Palm Beach,FL
Summary
Compassionate customer service professional. Empathetic support and proactive problem-solving. Passionate about serving others, with a background as a stay- at- home mom, Developed exceptional multitasking, communication,and conflict resolution skills, enabling to connect deeply with customers and deliver personalized, high-quality service. Willingness to learn and have potential at any given situation. Grateful for the opportunity to bring skills and dedication to the team.
Overview
12
12
years of professional experience
Work History
Chat Support Specialist
Startek USA
01.2020 - 04.2021
- Responded to customer inquiries and provided accurate information about products and services via live chat.
- Worked closely with each customer to carefully resolve issues within timely fashion.
- Monitored customer conversations and provided timely, knowledgeable assistance.
- Documented all customer information accurately in computer system, providing dated notes for future reference.
ABA Behavior Therapist
Positive Behavior Support
01.2015 - 03.2017
- Performed behavioral therapy assessments and treatments in patients' homes without direct supervision.
- Monitored and documented client progress using data collection techniques.
- Trained caregivers and family members in ABA techniques
Bakery Associate
Supermarket
01.2009 - 01.2013
- Trained new bakery staff
- Provided superior customer service to promote guest satisfaction
- Helped large volume of customers every day with positive attitude
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer calls and emails to answer questions about products and services.
Education
High School Diploma -
Desert Pines High School
Las Vegas, NV07.2009
Skills
- Calm and Professional Under Pressure
- Effective Customer Communication/ Active Listening
- Complex Problem-Solving
- Process Payments
- 35 WPM
- Bilingual Spanish/ English
- Time management
- Microsoft 356
- Multitask/ Dual Monitor
Timeline
Chat Support Specialist
Startek USA
01.2020 - 04.2021
ABA Behavior Therapist
Positive Behavior Support
01.2015 - 03.2017
Bakery Associate
Supermarket
01.2009 - 01.2013
High School Diploma -
Desert Pines High School
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