Customer Service
Veronica Morgan
Metal Sales Manufacturing Corporation
Mocksville,NC
23
years of professional experience
Dedicated administrative professional seeking an Office Manager role in a middle school to contribute to a positive educational environment while maintaining a schedule that supports active involvement with my family.
Work History
Transportation Supervisor
5 Years 2 Months- Oversaw daily transportation operations, ensuring timely delivery and adherence to safety regulations.
- Mentored and trained staff on best practices in transportation management and compliance standards.
- Managed a team of drivers, providing training, guidance, and performance evaluations to maintain a high level of professionalism.
- Scheduled repair and preventive maintenance of vehicles and other equipment.
- Reduced overall transportation costs with effective budget management and resource allocation.
- Coordinated schedules and communicated changes to customers.
- Worked closely with personnel, customers, and contractors to resolve problems.
- Reviewed orders, production schedules, blueprints and shipping or receiving notices and assigned work sequences and material shipping dates and destinations.
- Coordinated logistics and scheduling for multiple shipping routes to optimize efficiency.
Customer Service Representative
14 Years 1 Month- Resolved customer inquiries through effective communication and problem-solving strategies.
- Assisted customers in product selection, ensuring alignment with their project requirements.
- Processed orders accurately, maintaining high levels of attention to detail throughout transactions.
- Collaborated with team members to streamline order fulfillment processes, enhancing overall efficiency.
- Managed escalated customer issues, employing conflict resolution techniques to ensure satisfaction and retention.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Administrative Assistant/Receptionist
15 Years 1 Month- Developed and maintained filing systems to enhance document retrieval and organization.
- Assisted in preparing reports and presentations, contributing to effective communication across departments.
- Analyzed operational procedures, identifying areas for improvement and implementing best practices.
- Oversaw inventory management, ensuring timely procurement of office supplies to support daily operations.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
Head Cashier
2 Years 6 Months- Supervised daily cash operations and ensured accuracy in cash handling.
- Trained and mentored new cashiers on register procedures and customer service standards.
- Implemented efficiency improvements in checkout processes, reducing wait times for customers.
- Resolved customer inquiries and complaints promptly to enhance overall satisfaction.
- Coordinated team schedules to optimize staffing during peak hours for improved service delivery.
- Maintained a clean and organized work area, contributing to a pleasant shopping environment for customers.
- Provided exceptional customer service by promptly resolving issues and fostering positive relationships with patrons.
Education
High School Diploma
- Honor Roll Sophomore, Junior and Senior
- Relevant Coursework: Early Childhood Education
Skills
Transportation management
Handheld scanners
Team leadership
Customer service
Critical thinking
Active listening
Data entry
Office administration
Computer skills
Dedicated team player
Timeline
Transportation Supervisor
Metal Sales Manufacturing Corporation
01.2021 - 03.2026Read More
Customer Service Representative
Metal Sales Manufacturing Corporation
02.2012 - 03.2026Read More
Administrative Assistant/Receptionist
Metal Sales Manufacturing Corporation
02.2011 - 03.2026Read More
Head Cashier
Lowes Home Improvment
04.2003 - 10.2005Read More
Forbush High School
High School Diploma
Read More