Ramon Muniz
New Haven,IN
Summary
Dedicated and technically skilled business professional with a versatile administrative support skill set developed through 30 years extensive management experience in large corporations, as well as in fast-foods, restaurants/ hospitality, telecommunication systems, construction industry and funeral/ cremation industry. Strong interpersonal skills with certification in employee mediation and team building, innovative problem solver, developed and implemented new services strategies to increase customers satisfaction.
Efficient Order Processing Specialist with 6 years of data verification and sales transaction experience. Well-versed in account management and account inquiry resolution to add value to fulfillment and shipping team.
Accurate Order Entry Clerk adept at demonstrating accuracy and efficiency in order entry transactions. Aiming to utilize 25 years of customer service and account management to contribute to Order Process Specialist role within team.
Excellent multitasker with dedication to increasing company sales and maintaining accuracy through long hours of meticulous work.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level. Ready to help team achieve company goals.
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
35
35
years of professional experience
Work History
Order Processing Specialist
American Woodmark
Rancho Cordova, CA
10.2018 - Current
- Provided cross-functional support during peak periods or staffing shortages, demonstrating adaptability and teamwork skills.
- Completed accurate order entry and data verification.
- Received and followed pick sheets to gather merchandise for customer orders.
- Contributed to team's monthly goals by efficiently handling high volume of order requests daily.
- Collaborated with sales team to ensure all necessary documentation was collected for seamless order execution.
- Proactively identified opportunities for process improvement within department, leading to more efficient workflows.
- Actively participated in departmental meetings, offering insights into challenges faced in day-to-day operations and proposing solutions for ongoing improvement.
- Managed multiple accounts simultaneously while maintaining detailed records of each client's specific requirements.
- Increased overall customer satisfaction by consistently meeting deadlines and providing exceptional service.
- Expedited urgent orders with prioritization and close communication with other departments.
- Assisted in training new hires on company-specific software systems, policies, and procedures.
- Streamlined order processing procedures for increased efficiency and reduced errors.
- Coordinated with warehouse staff for accurate inventory management and timely shipment of products.
- Enhanced order accuracy by meticulously reviewing and verifying customer information and order details.
- Served as key liaison between customers, sales representatives, and logistics teams to ensure seamless coordination throughout entire ordering process.
- Implemented quality control measures to reduce occurrence of discrepancies in orders processed.
- Maintained organized database of customer orders, tracking progress from initiation to completion.
- Input order information into system and updated customer accounts to document and track customer orders.
- Consistently met or exceeded individual performance metrics related to order processing speed, accuracy, and customer satisfaction ratings.
- Created comprehensive performance reports for management review, highlighting successes and areas requiring further attention or improvement efforts.
- Processed customer orders in line with established policies and procedures.
PERSONAL CARE SUPERVISOR
SERVICE CORPORATION INTERNATIONAL
EMERYVILLE, CALIFORNIA
01.2010 - 08.2017
- Responsible for supervising team and ensuring that duties are completed within strict time frames
- Developing safe working environment by adhering to all necessary health and safety requirements and legislation
- Area of specialty include bereavement counseling, extensive business finance and operations management experience.
- Coordinated with healthcare professionals to ensure comprehensive support for clients'' physical and mental wellbeing.
- Developed strong relationships with clients and their families, fostering trust and open communication.
TACOBELL
DOLAN FOSTER ENTERPRISES LLC.
CALIFORNIA
01.1990 - 01.2010
- Proven leader with a documented success during 20 years of progressive experience and responsibility
- Strong background and experience of working in the food service industry
- Track record of maintaining and upholding customer service and food preparation standards
- An effective communicator and problem-solver who has strong work ethics and staff development expertise
- Effectively controls food and labor costs.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
Education
Telecomunications - Telecommunications
SAN JOSE UNION COLLEGE 332
SAN JOSE, CALIFORNIA04.2003
High School Diploma -
HORIZON HIGH-SCHOOL
CONCORD, CALIFORNIA05.1994
Skills
- Teamwork orientation and Collaboration
- Customer Service
- Problem-solving abilities
- Dependable and Responsible
- Multitasking Abilities
- Data Entry
- Work Prioritization
- Professionalism
- Documentation And Reporting
- MS Office
- Order Processing
- Word Microsoft and Excel
Timeline
Order Processing Specialist
American Woodmark
10.2018 - Current
PERSONAL CARE SUPERVISOR
SERVICE CORPORATION INTERNATIONAL
01.2010 - 08.2017
TACOBELL
DOLAN FOSTER ENTERPRISES LLC.
01.1990 - 01.2010
Telecomunications - Telecommunications
SAN JOSE UNION COLLEGE 332
High School Diploma -
HORIZON HIGH-SCHOOL