VERONICA PRISCILA MUNOZ
Belleville,NJ
Summary
Dedicated Medical Receptionist works productively with diverse personalities and experienced in busy clinical settings. Knowledgeable in schedule, records and front desk management. Offers successful career history comprising more than 5 years.
Hardworking receptionist brings top-notch abilities in reception and clerical work. Equipped to handle fast-paced office operations with continuous flow of patients and assignments. Meticulous in completing assignments and always ready to help team members.
Overview
11
11
years of professional experience
Work History
Medical Receptionist
UNION SQUARE MEDICAL ASSOCIATES
01.2019 - Current
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
Customer Service- Product Support Manager
DATAMATION SYSTEMS INC
02.2023 - 09.2023
- Determined product pricing by utilizing market research data, reviewing production and sales costs and anticipating volume.
- Implemented a knowledge management system, ensuring easy access to product information for all support staff members.
- Provided information for management by preparing short-term and long-term product sales forecasts and special reports and analysis.
- Spearheaded process improvements initiatives within the department that led to reduced response times for client inquiries.
Costumer Service- Product Support Representative
DATAMATION SYSTEMS INC
05.2021 - 01.2023
- Assisted in the creation of marketing materials, highlighting key features and benefits of our products to attract new customers.
- Promoted a positive work environment by actively participating in team meetings and sharing best practices with colleagues.
- Developed strong relationships with clients through consistent communication, building trust in our services.
Crew member
Mc Donald's
09.2018 - 12.2019
- Worked front counter, drive-thru and other areas.
- Took orders, and collected payments.
- Worked well with teammates and accepted coaching from management team.
Loan Analyst
Banco del Austro
10.2017 - 08.2018
- Collaborated with loan officers to effectively communicate complex financial concepts to clients.
- Developed customized financial models for analyzing potential investment opportunities, enhancing portfolio diversification and return on investment.
- Improved loan approval process by conducting thorough credit analysis and risk assessments.
Management Assistant at Integral Risk Department
Banco Del Austro
07.2015 - 10.2017
- Created and updated records and files to maintain document compliance.
- Provided administrative support during key projects, ensuring timely completion and adherence to defined budgets or resource constraints.
- Sorted, opened, and routed mail and deliveries to meet business requirements.
Operational Assistant (Loan Development)
Cooperativa Juventud Ecuatoriana Progresista
10.2013 - 06.2015
- Enhanced team productivity by providing administrative support and coordinating schedules.
- Collaborated with sales teams to develop targeted marketing campaigns that increased brand awareness and generated leads.
- Facilitated cross-functional collaboration, fostering positive work culture that encouraged innovation and growth.
Education
Intensive English Language – Union County College
Elizabeth, NJ08.2022
Associate of Applied Science - Business Administration
UTPL
Cuenca, Ecuador01.2015
Skills
- Telephone Etiquette
- Medical Terminology
- Office Administration
- Microsoft Office
- Insurance Verification
- Electronic Medical Records
- Proficient in SAGE 100, Zendesk, Sales Force, Digi DMS
- Computer Proficiency
- Data Entry
- Payment Scheduling and Collection
- Invoice Processing
Languages
Spanish
Native or Bilingual
References
References furnished upon request
Timeline
Customer Service- Product Support Manager
DATAMATION SYSTEMS INC
02.2023 - 09.2023
Costumer Service- Product Support Representative
DATAMATION SYSTEMS INC
05.2021 - 01.2023
Medical Receptionist
UNION SQUARE MEDICAL ASSOCIATES
01.2019 - Current
Crew member
Mc Donald's
09.2018 - 12.2019
Loan Analyst
Banco del Austro
10.2017 - 08.2018
Management Assistant at Integral Risk Department
Banco Del Austro
07.2015 - 10.2017
Operational Assistant (Loan Development)
Cooperativa Juventud Ecuatoriana Progresista
10.2013 - 06.2015
Intensive English Language – Union County College
Associate of Applied Science - Business Administration
UTPL
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