VERONICA NAVARRO
McAllen,TX
Summary
Results-driven professional with a proven track record of exceeding client expectations and delivering outstanding customer service. Recognized for enhancing efficiency, productivity, and revenue through strategic initiatives and analytical thinking. Expertise in data management, ensuring integrity and accuracy while fostering team collaboration to achieve organizational goals. Known for reliability and adaptability, with strong skills in data processing and database management in dynamic environments.
Overview
11
11
years of professional experience
Work History
Data Entry Specialist
All Medical Personnel
Remote
10.2021 - 02.2023
- Identify, source, and pull resumes for relevant client requisitions via company website applications, external recruitment sites, and job board sites.
- Entry of new candidates into ATS as well as updating candidate’s information.
- Performs high-volume data entry using word processing, spreadsheet, database.
- Conducted all calls with patience, tact, courtesy, and empathy to determine needs, instructions and gathered details.
- Identify and correct errors using appropriate quality control methods.
- Managed data entry tasks efficiently, ensuring accuracy across multiple databases.
- Streamlined processes to enhance data retrieval and reporting efficiency.
- Maintained strict confidentiality of sensitive information, adhering to established guidelines and protocols.
Home Care Provider
Premieant Inc
McAllen, TX
01.2015 - 10.2021
- Monitored progress and documented patient health status changes to keep care team updated.
- Cooked tasty, nourishing meals for patients to promote better nutrition.
- Provided patients with assistance in completing daily tasks, reducing daily burden on family members.
- Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
- Provided personalized care and assistance to clients, ensuring safety and comfort at all times.
- Developed and implemented tailored care plans based on individual client needs and preferences.
- Assisted with daily living activities, including meal preparation, bathing, and medication management.
Bank Teller
Chase Bank
Edinburg, TX
09.2011 - 01.2013
- Accurately and efficiently assisted customers with completing account transactions and helping them process Cashier’s Checks, Loan payments, Money Orders, Gift Cards, Travelers Checks, and Counter Checks, etc.
- Learned about customer’s financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Logged cashier’s checks and other transactions to maintain accurate account records.
- Processed customer transactions efficiently, ensuring accuracy in cash handling and recordkeeping.
- Assisted clients with account inquiries, providing exceptional service to enhance customer satisfaction.
- Balanced cash drawers daily, maintaining compliance with bank policies and procedures.
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
Education
Associate - Pharmacy Technology
South Texas College
McAllen, TX05.2011
High School Diploma - undefined
Memorial High School
McAllen, TX05.2006
Skills
- Fast Learner
- Accuracy and attention to detail
- Customer Relationship Management
- Spreadsheet management
- Complex Problem-Solving
- Data collection
- Data processing
- Customer Relations
- Active Listening
- Recordkeeping Strengths
- Managing Multiple Tasks
- Computer Proficiency
- Typing Proficiency 60 WPM
- Critical Thinking
- Professional Telephone Demeanor
- Customer Service
- Multi-Line Telephone Operation
- Customer Retention Strategies
- Calm and Professional Under Pressure
Timeline
Data Entry Specialist
All Medical Personnel
10.2021 - 02.2023
Home Care Provider
Premieant Inc
01.2015 - 10.2021
Bank Teller
Chase Bank
09.2011 - 01.2013
High School Diploma - undefined
Memorial High School
Associate - Pharmacy Technology
South Texas College